Job Summary
- $103,843 - $115,131plus 15.4% superannuation
- Applications close:
- Job posted on: 8th May 2025
Want to work with an organisation that drives financial inclusion and economic empowerment with Aboriginal and Torres Strait Islander people? Well, we've got just the job for you...
Indigenous Business Australia (IBA), partners and invests with Aboriginal and Torres Strait Islander people who want to own their future. We go further than provide money; we invest in people, places and ideas that are ready. We help make them real. We’re deeply invested in the financial success and economic independence of Indigenous Australians. It’s why we exist.
We provide a range of services for Indigenous Australians to create wealth and accumulate assets, take up investment opportunities, create business enterprises that provide additional employment opportunities, and to purchase homes. We achieve these outcomes by applying a commercial focus, and by building mutually respectful and productive partnerships with Indigenous Australians, government, non-government and private sector organisations.
Our staff are invested, informed, responsive, respectful and connected.
Want to know more? Read about the stories that make up IBA here.
We are looking for someone to effectively and efficiently manage and coordinate the services within our Customer Contact Centre. You will be managing the coordination of inbound telephone calls and online web-based enquiries. You will be assigning, allocating and monitoring workload, coaching and supporting the Support Officers based on the customers business lifecycle stage and segment needs.
You will work closely with the Team Leader Service and Support ensuring seamless collaboration, service continuity and operational alignment across customer engagement, support delivery and internal coordination functions. You will assist in the management of workflow across cross-functional teams and action service requests when required.
Visit www.iba.gov.au
Location: Brisbane, Sydney or Canberra
Applications for this role will take you to the employer’s site.