• Full time 1.0
• Location: Surry Hills, Sydney
• Salary: 1.0 FTE AUD $90,000 per year plus 9.5% superannuation, with access to tax-free charity concessions of up to $18,550).

About the role

This is a full-time contract for 12 months.

The UX Lead for Hello Sunday Morning will focus on design for user engagement in digital healthcare. The successful candidate will play a key role in the development of 1) tools to screen for and monitor mental health symptoms and treatment outcomes, 2) self-guided mental health interventions and 3) clinician-guided mental health intervention modules. Key challenges for engagement in this population include motivating members to complete screening and monitoring tools periodically and sustaining participation in this data collection without significant attrition from our treatment app, and helping people to adhere to self-guided and clinician-guided interventions.

This role will be responsible for planning and conducting user-centred research, with a focus on mobile apps and technology, and engaging a wide range of member and healthcare stakeholders. Core capabilities include selection and application of user-centred research methods, translation of findings into testable design recommendations, verbal/written communication and interpersonal skills.

You will provide expertise and leadership to shape a successful user-centered design, development and evaluation program for Hello Sunday Morning’s Daybreak Program.

This role will:

• Devise and execute an innovative, iterative and timely user/stakeholder engagement and research programme for our Daybreak service that focuses on design for user engagement with a mobile-technology data collection and research platform, within a one-year timeframe.
• Translate engagement/research findings into innovative design ideas, prototypes and recommendations, and work with the Digital Project Manager to devise and implement an effective workflow for implementing and testing these within the evolving mobile platform.
• Act as a source of expertise and leadership within the Hello Sunday Morning team concerning user experience design principles and practice, providing expert critical insights and feedback at all stages of the design/development process.
• Manage resources in order to deliver the agreed program of work, on-time and on-budget.
• Provide leadership and supervision to staff assisting with any engagement events/activities.
• Work with marketing and communication team members in order to raise awareness of the project, promote stakeholder engagement activities and ensure adherence to brand values/guidelines.
• Liaise with external contractors, as required (e.g. graphic designers), to maximise benefit and value for the organisation.
• Undertake day-to-day planning and management of tasks.
• Prepare regular project status updates, promotional and other materials.
• Document all design decisions and securely store and archive all research work in a timely and organised fashion.
• Provide occasional ad hoc user experience/graphic design support for internal projects.
• Complete other duties related to user experience design, as required by the supervisor.

About you:

You care deeply about user journeys and can leverage a wide range of methods to explore and understand behaviours and motivations, from exploratory and observational research to interviews, literature reviews, surveys, usability testing, clinical studies, and more. Curious by nature, you enjoy pulling all the threads together to weave a compelling narrative. You are a team player, you keep your cool under pressure, you’re detail-oriented and organised in your approach to research, you have excellent communication skills, and you have an internal drive to create things which add value to the world.

Selection criteria:

• Minimum 5 years’ experience in user experience/service design substantially focused around consumer mobile technologies (smartphones, apps, wearables, etc.)
• Proven ability to plan, lead and successfully deliver a comprehensive user engagement/research strategy on time and on budget.
• Experience devising and executing innovative approaches to stakeholder engagement appropriate to our audience (e.g. social innovation labs, human centred design, maker-space events, hackathons, etc.)
• Proven ability to establish, develop and sustain highly productive relationships with a range of stakeholders spanning professional and public spheres.
• Highly proficient in planning and conducting a range of user-focused research including (e.g. contextual enquiry, usability testing, depth interviews, diary studies and/or A/B testing)
• Able to communicate key insights and learning to senior staff and team members using a range of audience-appropriate techniques, including wireframes/mock-ups.
• Exceptional interpersonal and communication skills, able to advocate effectively and professionally for UX needs and issues in a dynamic team drawn from a range of research, healthcare and technical backgrounds.
• A high level of comfort with change and uncertainty. Highly adaptable to fast-moving and evolving project contexts, with a proven ability to react effectively to ensure successful delivery of required outputs.
• Ability to work both substantially independently and as part of a team.
• Respect for patient privacy and adherence to information security policies and procedures required in the delivery of healthcare services
• Adherence to research ethical principles and must follow directives from Research and Clinical staff about contacting and interacting with members who are part of research studies or clinical trials.

It will be a bonus if you have:

• Experience with the development and evaluation of motivational strategies in digital services for people seeking mental health support and treatment
• Experience in the development/execution of projects with a citizen-science focus.
• Demonstrably proficient graphic design skills.
• Familiarity with research governance and confidentiality in relation to health research.
• Familiarity with mental health issues and research.

About Us: 

Hello Sunday Morning is an innovative digital health organisation pioneering a new approach to help people change their relationship with alcohol. Our Daybreak program offers clients professional, data-enabled, human health coaching, robust peer support, an engaging and interactive health curriculum, and smart technology to monitor and enhance their progress.

At Hello Sunday Morning, we pride ourselves on being a workplace where the best people come to do their best work.

• One of Australia’s most innovative not-for-profit organisations helping people to change their relationship with alcohol.
• Vibrant workplace culture with a strong sense of community and inclusion
• We proactively foster career development and invest in professional development to build on your existing marketing and management skills
• We have a strong remote and flexible working culture that allows work to fit into your busy life outside the office!

Hello Sunday Morning has grown into the world’s largest online community of people supporting each other to change their behaviour around alcohol. We offer early intervention programs to help people change the way they drink, complimented by clinical research to enhance our service provision in the drug and alcohol field. We partner with highly regarded research organisations to produce research that contributes to the evidence base for online alcohol interventions and supportive programs.

Our primary business model is focused on service contracts with Health Payers (Governments, Insurers, Primary Health Networks) to improve access and the capacity of the existing treatment system. We also get paid to do innovative research and technology development through grants provided by corporate foundations (Google, nib, Macquarie Bank and Vodafone) and large philanthropic partnerships.

Perks of the job:

• We proactively foster career development and invest in professional development to build on your existing skills. This role comes with an annual professional development budget of $1,600 to attend training and/or conferences.
• We have a vibrant workplace culture with a strong sense of community and inclusion.
• Our office is conveniently located in Surry Hills, a short walk from Central Station.
• We have quarterly team outings
• We love dogs. You can bring your dog to work!