Primary Purpose

We are seeking an experienced and dedicated Support Coordination Manager to join our First Base team in Rockhampton, Queensland. As the First Base Manager, you will be responsible for overseeing and managing a team of Support Coordinators who work with individuals with disabilities to access and navigate the National Disability Insurance Scheme (NDIS), as well as managing your own participant case load.

You will play a vital role in ensuring that our participants receive high-quality support services that meet their unique needs and goals.

Supporting Staff

• Provide leadership, supervision and support to the First Base Team and foster a culture of inclusiveness, development and celebrating success.
• A high understanding of applicable acts and how they relate to the sector, in particular the National Disability Insurance Scheme Act 2013 and the associated Operational Guidelines, Regulated Restrictive Practice Legislation, Guardianship and Administration Act and an understanding of the Social, Community, Home Care and Disability Services Industry Award 2010.

Supporting Service Users

• Utilising professional skills to assist Participants to strengthen their abilities to develop a workable plan and implement supports and participate more fully in the community.
• Empower Participants to exercise choice and control to access a range of formal and informal, mainstream and community-based support, and identify opportunities for innovative services including the use of assistive technology.
• Ensure all activities undertaken are directed towards building the capacity and resilience of the Participant to manage their own plan, supports and budget.
• Display initiative and show a strong commitment to industry best practice and ongoing professional development.
• Undertake assessments, care planning and care coordination activities required to meet the diverse needs of the service users in accordance with the NDIS and the participant’s NDIS plan.
• Measure Participant outcomes with the participant and collect relevant information from providers to provide progress reports and ensure the Participant is well-prepared for plan review.

Minimum Requirements

• Demonstrated experience leading a passionate team, with Human Rights at the forefront.
• Excellent communication and interpersonal skills, including negotiating and report writing with proven ability to interact proactively with participants with varying disabilities, families, carers, staff and external stakeholders.
• Working knowledge of the NDIS Act 2013, NDIS rules and Operational Guidelines and the NDIS Quality and Safeguards Commission: NDIS Practice Standards and Quality Indicators.
• NDIS Orientation Module.
• Current ‘C’ class driver’s license.
• Positive Notice – criminal history screening as derived from the NDIS Act.
• High level of computer skills including sound knowledge of the MS Office Suite and enterprise application software.

If this sounds like you, we welcome your application!

How to Apply:

Click on the ‘Apply’ button to submit your cover letter and resume.

For further information please contact Home Support Association on (07) 4931 8300 or [email protected] using the subject line: Supports Coordination Manager - Rockhampton enquiry via EthicalJobs.

We encourage you to apply today. We will be actively shortlisting applications as they are received.

HSA reserves the right to close this role to new applications prior to the advised closing date, should suitable candidates be identified for this opportunity.