Main responsibilities and activities will include:

1. Participants and Stakeholder Engagement

• Identifying and implementing strategies to assist participants to build capacity and achieve the goals and outcomes identified in their plan.
• Coordinating and evaluating a range of supports and service providers to meet particular needs, goals and desired outcomes.
• Building capacity of NDIS participants and their families to navigate local service systems.
• Monitoring budgetary requirements ensuring Support Coordination is reported, recorded, reviewed and invoices in accordance with the NDIS participants’ plan.
• Actively participate in forums, networking and new business activities to build Home Caring’s reputation as a preferred provider of NDIS Support Coordination.
• Adhering to the NDIS Code of Conduct, Conflict of Interest, NDIS Quality and Safeguarding guidelines, legislation and statutory requirements in the coordination and provision of supports and services.
• Ensuring that the organisation’s customer service expectations are exceeded in the administration.
• Complete documentation to ensure compliance with policies and procedures.
• Liaise with General Practitioners, Allied Health Professionals, community organizations and internal clinical care providers to ensure client needs are met and well-coordinated.
• External stakeholder engagement to support continued business sustainability and growth within your geographical area
• Attending networking events and facilitating presentations as needed.
• Manage any identified risks within principles of Positive Approach to Challenging Behaviours and Duty of Care, Dignity of Risk.
• Development and maintenance of all documentation in client management systems.
• Work within legislated NDIS frameworks.
• Be aware of and comply with legislation and organisational requirements relating to
  Workplace Health and Safety.
• Contribute to quality processes such as management of client feedback.
• Actively participate in professional development activities (internally and externally) to
  maintain contemporary knowledge and skills as well as acquire new knowledge and skills.
• Develop and maintain relationships with community organisations to ensure a holistic case management approach.
• Develop and maintain relationships with brokerage agencies to ensure quality services are
  delivered by external providers.
• Maintain a work environment that promotes positive behaviors, positive learning, skills development and independence.
• Complete, maintain and store documentation in a confidential manner.
• Ongoing communication with clients, carers/families to ensure they are aware of rights and responsibilities to make informed choices.

2. Business Development

• Ongoing relationship management with relevant referral sources.
• Develop links in the community to source new referrals.
• Retention of existing consumers.
• Participate in objectives and performance review to reach KPI’s set in relation to new and
  existing consumers.

REQUIREMENTS

• Minimum 1 year of experience working as a Support Coordinator.
• Strong time management and attention to details.
• Outcome focused without reducing the quality or compliance.
• Exceptional written and verbal communication and planning skills, with the ability to problem solve while influencing people to follow the vision.
• Be determined to make things happen, and the ability to think outside of the box.
• Strong customer service, relationship management and business development skills.
• Enjoys challenging environments and can meet tight deadlines.
• Solid people management skills.
• Understanding and ability to adapt to changing operational requirements.
• Ability to effectively liaise with a range of internal stakeholders.
• Advanced knowledge of the National Disability Insurance Scheme and the NDIS Quality & Safeguards Standards.