About Hearth

Hearth is an NDIS support provider located in Victoria with an unwavering commitment to deliver better, different, and sustainable support for all of our participants.

Hearth strives to create environments that support and engage with participants, their families, and support teams to provide the highest standard of care. We achieve this through fostering long term, sustainable partnerships with the individual, their family, support team. At Hearth we are passionate about people and providing a supportive and dynamic culture that empowers our team to be their best so they can deliver their best.

As a result of continuous growth, we have an exciting new opportunity for a Senior Relationship Manager to join our team and support the expansion of our services to Melbourne’s South-Eastern Suburbs.

This role will initially be based from our head office in Malvern East with a view to opening a new office based in the South-East at a later stage. If you have the ability to lead individuals and teams and possess excellent planning and organisational skills we encourage you to continue reading and start a conversation with us.

About the role

The Relationship Manager role is core to what makes Hearth different to other support providers.

Relationship Managers are the face of Hearth, supporting individuals with a disability, their family, and support team on a daily basis.

Responsibilities

• Fostering and continuously developing relationships between participants, their family, and support teams within a defined area
• Maintaining relationships with support coordinators, house supervisors, and other relevant community and external stakeholders
• Working collaboratively with our Participants, Support Workers, Support Coordinators and Allied Health professionals to bring NDIS plan goals to life
• Establish and develop collaborative partnerships with relevant community organisations
• Lead and support the Support Worker teams to provide responsive, person centred care that enables participants to progress toward their individual care plan goals
• Accurate case noting and client reviews that reflect forward planning in line with the participant’s NDIS plan
• Facilitating the support worker Group Interviews and successfully introducing new support workers to participants as required
• Compliance with Hearth policies and procedures to ensure that a safe working environment is observed
• Accurate, detailed, and timely reporting and escalation of incidents

Benefits and perks

• A competitive salary
• Warm and supportive team environment
• Travel compensation, work laptop and mobile phone provided
• We support and encourage flexible working hours, locations, and the option to work from home as required
• Opportunities for progression to leadership roles

Requirements/Selection Criteria:

• Previous experience in the disability or community services field (Essential)
• Previous experience working with people from diverse backgrounds (Highly Valued)
• Qualifications in disability, community services, or related disciplines
• Demonstrated experience in team leadership and management
• Strong interpersonal skills and high levels of resilience
• Ability to work both independently and as part of a team
• Strong written and verbal communication
• Working knowledge of Microsoft office suite and employee rostering systems
• Two contactable professional referees
• Willing to obtain a Working with Children Check and National Police check (cost covered by Hearth)

If you have any questions regarding the role, please email [email protected] using the subject line: Relationship Manager - Disability Case Manager enquiry via EthicalJobs.