• IT Service Delivery team
• Sydney CBD location
• Ongoing full-time role
• Clerk Grade 7/8 - Package includes base salary ($99,431 - $110,064) plus superannuation and annual leave loading
• Flexible working, including additional paid leave entitlement
• Great training and learning opportunities
• Access to wellbeing programs including discounted fitness passport program

About the HCCC and ICT service delivery team:

The Health Care Complaints Commission (HCCC) is an independent statutory body (set up under the Health Care Complaints Act 1993) that plays a central part in maintaining the integrity of the NSW health system, with the overarching consideration of protecting the health and safety of individuals and the community.

The Commission aims to provide a system of complaints handling which is customer-focused, accessible, responsive, transparent and accountable. In order to accelerate the delivery of its strategic aspirations, the Commission is transforming digitally, driving increased customer centricity and improving performance, and introducing new capabilities and innovative technologies.

The ICT service delivery team is expanding in order to ensure the Commission achieves its strategic objectives. All three roles within the team are currently advertised, two of which have just been created. This is an opportunity for an experienced and motivated candidate to join a new and growing team and contribute to transforming IT service delivery at the Commission.

About the role:

The Data Scientist collects and validates data to undertake data analysis and produce reports to support and inform the work of the Commission and undertakes formal and ad-hoc reporting to the business to enable data driven decision making.

To learn more about the position, please view the Role Description here.

To be successful in this role, you will have the ability to:

• Assist in meeting the Commission’s reporting requirements, such as extracting and preparing data for monthly, quarterly and annual operational and performance reporting, to enable the Executive Officers (to the Commissioner and the ED Complaints Operations) and key business partners to identify key insights, trends and to enable data driven decision making.
• Perform a range of data cleansing, data transformation, data analysis and data visualisation tasks using analytical tools in a way that is directed to meeting performance reporting, and business planning and development needs. This includes using SQL, Power BI and Excel tools.
• Document the workflow processes for data extraction, cleansing and reporting including any underlying assumptions and methodologies to enable repeatable and transparent processes for data analysis.
• Assist in fostering self-service reporting in business areas and work with SMEs to improve upon and develop data analysis to better predict trends and patterns.
• Investigate data quality issues and initiate appropriate action by business areas for prevention and correction of source data quality problems.
• Effectively communicate analysis to a wide range of internal stakeholders using a range of written, verbal, and visual methods that comply with internal requirements and expectations.
• Undertake project work to support the delivery of performance and operational reporting.
• Responsible for maintenance and updates to Enterprise Data Warehouse and coordination of releases with the ICT Operations team.

Essential requirements:

To be eligible to apply for this position, applicants must have existing Australian work rights.

The successful applicant will be required to complete a Background Verification Check which includes a National Police Check (Criminal History), qualification check, and Working with Children’s Check.

All employees of the HCCC are required to have received a COVID-19 vaccine or have an approved medical contraindication certificate. You will be required to provide a record of your COVID-19 vaccination status if successful.

The HCCC has a unique and critical part to play in maintaining the integrity of the NSW health system. As such, it is an essential requirement that all prospective employees are able to carry out their duties in an honest and consistent way, with uncompromising adherence to strong moral and ethical principles and values.

How to Apply

Applicants are required to submit an online application. This will include:

• Current resume / curriculum vitae (CV) (maximum 5 pages)
• Cover letter outlining why you are interested in this role and how your skill & experience correspond to the competencies essential for this role (maximum 2 pages); please note applications without a cover letter will not be considered.

The selection process will include a comparative assessment to assist in determining your suitability for the role. This will include a behavioural based interview and online testing.

A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 18 months.

The successful applicant will be required to complete a Background Verification Check.

ADDITIONAL INFORMATION

For any questions about the position, please contact:

Krush Deepak, Director, Technology & Systems Transformation on email [email protected] using the subject line: Data Scientist enquiry via EthicalJobs.

For any questions about the recruitment process, please contact HCCC People & Culture on [email protected].

For more information about Employment at HCCC please follow this link: www.hccc.nsw.gov.au/About-us/Employment.

The Health Care Complaints Commission values a culture that supports diversity and inclusion. We encourage applications from people with disability, from Aboriginal and Torres Strait Islanders, and people from LGBTQI+ and culturally and linguistically diverse backgrounds.

If you require an adjustment during the recruitment process, we welcome hearing from you. Please contact the P&C Team on [email protected] using the subject line: Data Scientist enquiry via EthicalJobs.

The Commission is an Equal Employment Opportunity Employer.