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Intake Worker


Think Mental Health.

We have a current vacancy for a part-time (4 days) position within our Intake and Well-being Team (IWT). We are seeking someone with relevant training and experience in the mental health sector to join our multidisciplinary team for a fixed term contract (June 2026), though with expectation of continuation dependent on ongoing Department of Health funding.

About the role:

Think Mental Health (TMH) is the lead agency responsible for delivering Canberra Head to Health. Canberra Head to Health is a relatively new community sector mental health center. The intake staff provide phone, online and in-person support, intake assessments and referrals of consumers presenting with a broad range of mental health needs. Staff will be provided with training and clinical supervision to perform all tasks, in a supportive team environment.

Responsibilities and Duties:

Client Services:

  • Provision of intake services using the Commonwealth developed standardised needs assessment tool (IAR: Initial Assessment and Referral), via telephone, online and face-to-face.
  • Provision of support, information, and advice to consumers and those involved with the care of individuals in psychological distress.
  • Including support to consumers is distress
  • Provision of service navigation and warm referral pathways to support consumers and carers/family members to connect with appropriate care options in our region

Administrative Services:

  • Maintain all documentation as required by the operational guidelines.
  • Assist in the development and documentation of referral pathways.
  • Data entry as required by the operational guidelines.

Essential Criteria:

  • Completion of (or working towards) appropriate training/qualification, along with work experiences within the mental health sector. Qualifications considered include; Psychology, Social Work, Counsellor, RN/EN or similar.
  • Sound discipline knowledge, including the underlying principles of mental health recovery support gained through experience and/or training
  • Experience in working with distressed consumers and those in crisis.
  • Positive attitude and genuine interest in mental health care.
  • Relevant Working with Vulnerable Peoples (and NDIS) card for ACT & NSW or ability to obtain one.

Desirable Criteria:

  • Experience in assessment of mental health issues and knowledge of mental health services in the ACT region.
  • Experience in provision of short-term counselling support and/or crisis support for those struggling with their mental health.

The current position is part-time, 4 days a week. The Centre has extended opening hours, meaning some days it is open standard business hours (8:30am-5:00pm) and some days it’s open extended hours (until 7:00pm). Ability to work extended hours is a requirement of this position.

This position would suit an experienced MH clinician, as well as a highly motivated early career clinician (e.g. social worker, counsellor, MH registered nurse).

Pay will be commensurate with skills, experience and qualifications.

To submit your application, click Apply Now.

Further information on Canberra Head to Health is available on our website canberraheadtohealth.com.au.

How to apply

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