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Client Services Officer

HDAA Australia Pty Ltd


HDAA Australia (a Bureau Veritas company) is a provider of audit and assessment services for health and human service organisations. We provide certification and accreditation assessments across a range of quality standards, management standards and safety and quality frameworks, specifically for health and human services.

Our clients are organisations working across various sectors, including health, disability, housing and homelessness, domestic and family violence, and mental health.

The work we do leads to better organisations, and better lives. We work collaboratively with organisations to improve the lives of others; not just because this is our ethos, but because we know that people deliver for the better when we’re collegial, educative, and work together as one team.

Most importantly, we are passionate about what we do.


The Client Services Officer (CSO) is responsible for a portfolio of clients and the coordination of those clients’ assessments. The CSO works with each client from their initial enquiry, providing a proposal, through to the planning and coordination of their assessments, as well as various post assessment activities. The role requires the ability to build strong rapport and positive relationships with clients, and to understand and anticipate clients’ needs in the context of their regulatory requirements.

The CSO role is part of a program team and reports to a Program Manager. The successful applicant will work in a rewarding and fast-growing sector, which offers various career pathways and opportunities.

Day-to-day duties of the role include:

  • Preparing proposals for your clients and prospective clients
  • Scheduling audits to meet prescribed timeframes
  • Preparing audit documents for use by auditors and your clients
  • Responding by phone and email promptly and clearly to your clients’ and regulator queries
  • Fostering positive relationships with, and providing support to, our auditors
  • Developing and applying skills as a content expert for a range of quality standards
  • Contributing to continuous improvement activities and other projects


  • The ability to work effectively and independently, as part of a strong team
  • The ability and willingness to contribute to positive growth of programs and client acquisition
  • Experience in fast-paced administrative or coordination roles or experience working for a Certification Body
  • Competency in Microsoft Office Suite (including Word, Excel, and videoconferencing such as Teams)
  • Experience using CRM and administration software and programs
  • Solutions-focused with a problem-solving approach to challenges
  • Ability to follow set processes and to identify and learn from errors
  • Strong time management skills and ability to balance priorities to meet defined timeframes
  • A professional but engaging communication style that is clear, succinct, supportive, and confident


  • A tertiary qualification (e.g., health, business, social sciences)
  • Auditor qualifications or quality management experience
  • Previous experience working for a certification body

How to Apply

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We offer an attractive salary, an opportunity to develop your experience in a leading health and human services certification body, and attain related qualifications, which will help advance your career.

How to apply

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