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Program Coordinator - Client Care

Haven; Home, Safe
  • Lead a team providing crisis support to clients experiencing homelessness.
  • Opportunities for career progression + non-for-profit salary packaging.
  • Ongoing Full Time Position – Preston Location.

About Haven; Home, Safe

Haven; Home, Safe is a not-for-profit homelessness organisation, specialising in providing housing solutions, generating hope, and equipping Victorians with hope, care, and referrals. We are working hard to prevent homelessness, end housing stress and provide more homes, support, and resources.

Why Haven; Home, Safe?

We’re committed to being a force for good, a force for change. We partner with supporting agencies to deliver innovative programs, support mechanisms and source property and tenancy management solutions. Join an organisation where respect and empathy are embedded in our culture and our focus is on where people need it most.

We’ve embraced a flexible working culture that provides our employees the opportunity to maintain a healthy work and life balance while performing challenging yet rewarding work. You will also be rewarded with a competitive salary, options to salary package, purchase additional leave, participant in development and growth opportunities and much more!

About the Role

We’re looking for a highly motivated individual to join our team as the Program Coordinator or Client Care. In this role, you will manage our Client Care Metro team provides frontline crisis support to individuals and families experiencing homelessness. You will oversee triage, assessments, referrals, and outreach services and practice trauma-informed care and solutions-focused outcomes.

Key responsibilities of the role include:

  • Ensure that the triage function identifies and responds to the level of need and vulnerability of clients.
  • Oversee a team that provides the appropriate level of assessment and referral, so clients are supported and provided with suitable outcomes in a timely manner and within the funding agreement.
  • Ensuring that client needs are met within funding guidelines and that compliance and service standards are met in line with legislation, policy, and funding agreements.
  • Work with other relevant organisations (partner agencies) to enhance outcomes for individuals and families in the geographical area, including neighbouring Local Government Areas (LGAs).
  • Support the Haven Home Safe operations team in implementing continuous improvement initiatives to meet business goals and key objectives.

About You

We’re looking for an individual with:

  • Proven experience in team management and leadership.
  • Demonstrated experience working in the housing solutions industry including triage, intake assessment and planning, financial support, referral, and outreach services.
  • Extensive knowledge of homelessness services and community support systems.
  • Experience with CRM systems and data management.
  • Ability to work collaboratively with diverse teams and external partners.
  • Tertiary Qualifications in a relevant field (Social Work, Community / Human Services, etc.) is highly desirable.


When applying, please provide a copy of your CV and a cover letter outlining your skills and experience relating to the key selection criteria.

If you have any difficulty submitting your application via the candidate portal, please email your documents to [email protected] using the subject line: Program Coordinator - Client Care application via EthicalJobs.

For more information or a confidential discussion, please contact Donna Gillard, Head of Client Care on (03) 5444 9007 or [email protected] using the subject line: Program Coordinator - Client Care enquiry via EthicalJobs.

Please note that candidates may be contacted for interview prior to the closing date.

Haven; Home, Safe is committed to building an inclusive workplace where all people feel valued, are empowered to bring their complete, authentic selves to work, and have equal access to opportunities to help them reach their full potential. We welcome applications from Aboriginal and Torres Strait Islander peoples, People with disabilities, culturally and linguistically diverse people, including refugees to our country, and Lesbian, Gay, Bisexual, Transgender, Intersex, and Queer+ (LGBTIQ+) community.

A position description is attached.

How to apply

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