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Assist Organiser


Are you an excellent communicator, with a passion for supporting working people? If so – an exciting opportunity has opened at the Health and Community Services Union (HACSU) for a full-time Assist Officer Organiser. 

Organisational Context

HACSU is one of Victoria’s fastest growing unions. Our members are at the forefront of nation-changing initiatives such as the National Disability Insurance Scheme (NDIS) and reforms to the public mental health system. HACSU is the Victorian No2 Branch of the Health Services Union. 

The Role

We are seeking a highly motivated and driven individual who can work with the HACSU Assist team and build relationships with HACSU members. 

HACSU Assist is one of the most important teams in the union. It is sometimes the first and only contact members have with the union. The team provides advice, support and guidance to HACSU members regarding all aspects of their workplace issues.  

Reporting to the coordinator of the HACSU Assist team the successful applicant will be responsible for assisting members with their enquiries via telephone and email, which will also require the interpretation of clauses within varies varied Enterprise Agreements. The successful applicant will also need to provide support to the Assist Team from time to time, which may include some administrative duties. 

The Assist Organiser Organiser will be part of a team of 4 individuals, including the Coordinator position.  The successful candidate must have good personal and communication skills and be able to assist members with a warm and friendly attitude and support the HACSU Assist team.  

The Person

We are seeking candidates who have a strong understanding of and commitment to the union movement and can confidentially and compassionately speak to members and assist them with their questions. 

They will also be efficient in basic administrative tasks. 

They must also have high level IT skills.

They must also have the ability to  be able to read and interpret clauses of Enterprise Agreements, with the assistance of the Assist and Industrial Teams.

The successful candidate will be innovative, sincere and highly committed to delivering a positive member experience.

For more information about the role, please refer to the attached position description.


This is a full-time position (38-hours per week, Monday to Friday) and the successful applicant will be employed in accordance with the HACSU Enterprise Agreement which includes:

  • Generous salary and superannuation package.
  • 5 weeks’ annual leave.
  • 13 Rostered Days Off (RDOs) per year. 

The position is based in our office in Carlton, Victoria.

How to apply

This job ad has now expired, and applications are no longer being accepted.
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