About us

At Good Shepherd Australia New Zealand, we believe in a world where all women, girls and families are safe, strong and connected. We’ve been supporting communities for over 160 years and we continue to stand beside those facing adversity – walking with them towards greater wellbeing, independence and opportunity.

About the role

Good Shepherd Australia New Zealand is seeking a compassionate and capable Program Support Worker to join our Family Violence Services team. Based at our emergency accommodation property, this role plays a vital part in delivering a trauma-informed, culturally responsive, and strengths-based response to women and young people from culturally and linguistically diverse (CALD) backgrounds.

You will support the daily operations of the site and collaborate closely with our case management and therapeutic teams to help clients achieve their goals. The role includes both individual and group support, transport, administrative tasks, and assistance with maintaining a safe, welcoming environment.  

Key Responsibilities

• Support the coordination and delivery of activities tailored to client needs
• Assist women and young people in achieving case plan goals
• Provide emotional and practical support in a trauma-informed manner
• Facilitate transport to appointments and access to services
• Support clients with daily living and life skills
• Complete site inductions and maintain a welcoming, safe environment
• Monitor site safety, complete light cleaning and room set-up
• Report maintenance issues and manage inventory and stock ordering
• Maintain accurate and confidential records in accordance with quality and compliance standards
• Support the broader team in administrative tasks and operational duties
• Participate in team meetings, supervision, and ongoing development opportunities  

About You

• You are a values-driven and client-focused practitioner who brings compassion, resilience, and initiative to your work.
• You thrive in a team environment but are equally confident working independently.
• Your strong communication and organisational skills are matched by your commitment to delivering high-quality, trauma-informed support to women and young people experiencing family violence.  

Key Selection Criteria

• A demonstrated understanding of trauma-informed practice and principles
• Strong interpersonal skills and the ability to engage respectfully with a diverse range of people
• Ability to carry out a range of practical and administrative tasks, including prioritisation under pressure
• Capacity to work both independently and collaboratively as part of a multidisciplinary team  

Qualifications and Experience

• Minimum Diploma in Community Services or equivalent
• Experience working in the family violence or community services sector (desirable)Knowledge or training in the MARAM Framework (highly regarded)
• Strong administrative and organisational skills
• Current Victorian driver’s licenceFirst Aid Certificate (desirable)
• Willingness to undertake shift work (including after-hours and weekends)
• Working with Children Check (Employee)
• National Police Check
• Australian working rights

Why Work with Good Shepherd?

Good Shepherd Australia New Zealand is committed to social justice and the inclusion of all people. We offer:

• Flexible work options and a supportive team environment
• Salary packaging to increase your take-home pay
• Ongoing training and professional development
• A trauma-informed and child-safe organisation
• Opportunities to contribute to innovative and impactful programs supporting women, children, and families

How to Apply

We are committed to equity, inclusion, reconciliation and being a child safe organisation. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, and people of all genders.

Ready to Help People Rebuild and Thrive?

Click "Apply now" to submit your application, including CV and brief cover letter outlining your interest in the role.

For the position description, further information or to arrange a confidential discussion please reach out via  [email protected] using the subject line: Program Support Worker enquiry via EthicalJobs.    

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia.

We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.   

Good Shepherd Australia New Zealand is a Child Safe employer.

Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.