About Good Shepherd 

Good Shepherd Australia New Zealand (GSANZ) is a mission-led organisation working to create a world free of poverty, violence, and injustice. With the launch of our 2023–2027 Strategy, we’re driving transformation through innovation, advocacy, and bold leadership. 

The Roles 

To ensure we are best resourced to support out clients, we have opportunities in Brisbane or Brisbane North for both Financial Resilience Workers or Financial Counsellors to join the team.

Both roles focus on supporting individuals experiencing financial hardship by providing early intervention, education, and access to financial resources. 

You will work one-on-one with clients to build financial capability, increase financial literacy, and connect them with appropriate services and supports. This role involves conducting financial conversations, providing access to no-interest and low-interest loans, delivering financial literacy education, and advocating with utility providers and other creditors on behalf of clients.

Key responsibilities:

• Conduct financial conversations to assess client needs and identify underlying causes of financial stress.
• Provide support to access no-interest and low-interest loans (e.g. NILS).
• Deliver financial literacy education through one-on-one and group sessions.
• Assist clients in accessing grants, benefits, and relief programs.
• Refer clients to internal and external services including mental health, housing, and family violence support.
• Advocate with utility providers and other creditors on behalf of clients.
• Maintain accurate and timely case notes and data entry.
• Collaborate with colleagues and community partners to ensure integrated service delivery.

About You 

You are a compassionate, client-focused professional who thrives in a dynamic environment. You bring a trauma-informed, strengths-based approach to your work and are committed to social justice, financial inclusion, and empowering individuals to build financial resilience. 

Whether your strengths lie in community engagement or in-depth financial casework, you are passionate about making a meaningful difference in people’s lives. 

You bring:

• Diploma in Community Services or equivalent experience 
• Financial Counselling qualification – ideally Diploma in Financial Counselling – and eligible for registration with the Qld industry body
• Financial Literacy modules highly desirable including CHCFLE301A, CHCFLE302A, and CHCFLE303A).
• Understanding of financial wellbeing, social justice, and community development
• Strong interpersonal, communication, and advocacy skills
• Ability to manage complex conversations with empathy and professionalism
• High level of computer literacy and accurate record-keeping
• Demonstrated knowledge of the financial and credit industries and their relevant governing legislation, and the community services system 
• Demonstrated understanding of case work  

Why Join Us? 

Make a real difference in the lives of women, girls and families by working withing a bold, inclusive and mission-led culture.

• Purpose-driven work that makes a real difference.
• Generous NFP salary packaging benefits.
• Supportive and inclusive team culture.
• Ongoing professional development and supervision.
• Additional gift leave at Christmas and Easter 
• Employee Assistance Program, a free and confidential counselling service.   

How to Apply

Click Apply Now to submit your application, including CV and brief cover letter outlining your interest in the role. For the position description, further information or to arrange a confidential discussion please reach out via [email protected] using the subject line: Financial Resilience Workers / Financial Counsellors - Brisbane / Brisbane North enquiry via EthicalJobs.

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.