• Full time - Fixed Term until 30-6-2024
• Hybrid - Working from home / Good Shepherd site (VIC, NSW or QLD)
• SCHADS Level 5 $90,572.57 to $94,685.67 per year plus super & salary packaging

ABOUT THE ROLE

The Financial Counsellor – Family Violence role funded through Financial Independence Hub (FIH) in Partnership with Commonwealth Bank of Australia and is responsible for undertaking specialist family violence financial counselling case work (telephone and face-to-face).

This role sits within Good Shepherd financial counselling Integrated Financial Counselling team and our partner financial counsellors in the development of high-quality specialist family violence practice, including the role out of the MARAM guidelines.

The role will support the development of new referral pathways and best practice co-delivery with other sectors, such as family support and family violence caseworkers, and provide 1:1 casework.

Financial counsellors provide intensive support through an in-depth phone and/or face to face assessment of a person’s financial situation, case work, advocacy, and the identification of options to address financial concerns.

Financial counsellors may undertake a triage process, prioritising and referring clients to other sources of support and assistance as necessary and work closely with other services through consultation and cross referral. Financial counsellors always support the person’s fullest participation and empowerment in planning and decision-making using a trauma Informed approach.

Key Responsibilities

• Deliver, monitor, and support the Financial Counselling Services
• Provide a high-level care and/or support for clients with a variety of complex requirements.
• Provide high quality financial counselling to clients presenting with a range of needs
• Facilitate referrals to other services as appropriate.
• Provide high quality negotiation and advocacy on behalf of clients
• Assist the service to maintain a list of alternate service providers, including financial, legal and community welfare.
• Ensure clients have access to the Services’ complaint processes.

ABOUT YOU

• Diploma of Financial Counselling
• Minimum 4 years Financial Counselling experience
• Current membership with FCVic/FCA or similar body In the State of practice
• Up to date CPD and Professional Supervision record attendance
• Demonstrated understanding of the community sector
• Demonstrated understanding of family violence including financial abuse and working within the MARAM guidelines.
• Demonstrated knowledge and experience in the application of trauma informed practice
• Experience working with diverse groups and cultures and understanding intersectionality
• Strong ethos of team collaboration
• A satisfactory National Police Check
• A satisfactory International Police Check (if you have resided outside of Australia within the last 5 years)
• A current Employee Working with Children’s Check (WWCC) or state equivalent
• Ability to obtain and provide evidence of vaccinations against COVID19.

This is a hybrid role with work from home, work from colocation sites and attendance at GS offices in home State.

ABOUT US

Our three-year strategy outlines the world we want to see and our role advancing in it. It also speaks to the positive impact we will deliver to support women, girls and families to be safe, secure, strong and connected.

We are committed to tackling the issues of our time which adversely affect them. We work to advance equity and social justice and support our communities to thrive.

We seek to increase economic participation and wellbeing, to build resilience, improve safety and bring
about system change.

We offer microfinance programs and products, financial counselling and coaching, family violence support, parenting programs and playgroups, education programs and community houses. These services are complemented by research and advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

BENEFITS

• Salary packaging (which can add up to $15,900 in tax-free pay per year)
• Paid study leave
• Paid parental leave
• Gifted leave at Christmas and Easter
• Additional purchased annual leave
• Flexible work hours/working from home where possible
• Long service leave due after 10 years, with access after seven
• Employee Assistance Program, a free and confidential counselling service

Please apply as soon as possible, applications are considered as they are received.

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.

To find out more about the role and to review the position description please explore our website.