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Family Violence Intake and Assessment Practitioner

Good Shepherd Australia New Zealand


  • SR0131
  • Join a team dedicated to innovation and change in the Family Violence sector 
  • Full Time, 1 FTE Permanent Position
  • Hybrid work, work from Orange Door's Office (Hastings) & WFH
  • SCHADS Level 6; $102,554 per annum + Super + Salary Packaging (Up to $17,000 Tax Free)

This position will form part of an integrated team within the Support and Safety hub, providing women, families and young people with coordinated access to the information and support they require to be safe, strong and connected.

The Orange Door

A key recommendation of the Royal Commission and the Roadmap for Reform was to establish a network of Support and Safety Hubs (The Orange Door) across Victoria to provide a new way for women, children and young people experiencing family violence, and families in need of support with the care, development and wellbeing of children and young people, to access coordinated support from community, health and justice services. The Hubs will also focus on perpetrators of family violence, to keep them in view and play a role in holding them accountable for their actions and changing their behaviour.

The Orange Door delivers a fundamental change to the way we work with women, children and families, and men. They provide:

  • a more visible contact point so that people know where to go for specialist support
  • help for people to identify family violence and child wellbeing issues
  • advice based on contemporary risk assessment tools and guidance
  • specialist support and tailored advice for victims, families and children, and perpetrators
  • connection and coordination of access to support
  • a system-wide view of service capacity, client experience and outcomes

The Hubs will support the self-determination of women, children and families, to ensure that the services they receive meet their needs and their goals.

GSANZ Family Violence Intake and Assessment practitioners in the Orange Door will:

  • Deliver screening and triage, assessment, crisis responses, service planning, targeted interventions, allocation and coordinated referrals consistent with the Integrated Practice Framework, Operational Guidelines, Service Specifications and relevant risk assessment tools and frameworks.
  • Identify, assess and prioritise risk and needs of women and children who have, or are experiencing family violence, drawing on the expertise of different practitioners in a multi-disciplinary team.
  • Deliver services and support via phone, within the physical hub and outreach at client’s home or other sites.
  • Work collaboratively with the Orange Door team to support integrated risk assessment and planning, including participating in case conferences and meetings.
  • Recognise and identify limits of own expertise and when to seek advice or refer client to specialist Orange Door Practitioners or Integrated Practice Leaders to ensure safe practice.
  • Identify when a Central Information Point (CIP) request is required and refer request to the Advanced Family Violence Practice Leader.
  • Submit requests with Orange Door Team Leader for allocation into core services for clients.
  • Apply for brokerage on behalf of clients in accordance with Brokerage Guidelines.
  • Navigate the broader service system for clients by referring clients to services and providing clients with information and support.
  • Record client information accurately on the Hub Client Relationship Management (CRM) system and handle client information in accordance with the Family Violence Information Sharing Scheme (FVISS), information security and privacy policies and requirements.
  • Participate in training and development activities designed to build capabilities to work effectively in the Orange Door environment.
  • Share integrated service approaches and learnings with members of the Orange Door team and within GSANZ.
  • Contribute to the review, development and implementation of systems, policies and procedures to build and enhance the Orange Door service model.
  • Participate in formal supervision and performance development and management.



  • Appropriate tertiary qualification in Social Work, Psychology, or a related tertiary discipline is essential
  • Demonstrated knowledge and understanding of the diverse range of referral and support options available to women and children who have experienced family violence, vulnerable families presenting with complex needs and perpetrators of family violence within the Bayside Peninsula region
  • Demonstrated knowledge of the Best Interest Principles and the ability to undertake Best Interest Assessments of children
  • Knowledge of cultural safety requirements and ability to develop cultural safety action plans with clients when required
  • Demonstrated knowledge or experience within Women and Children’s Family Violence Services, Integrated Family Services, Men’s Referral Services, DHHS Child Protection and/or Aboriginal Community Service Organisations
  • Ability to positively contribute to consultation processes, communities of practice, reflective practice and continuous improvement processes
  • A satisfactory Police Check
  • A current Employee Working with Children’s Check (WWCC)
  • Current driver’s licence

Family Violence Minimum Mandatory Qualifications under Recommendation 209

As per the minimum mandatory qualifications requirements via

All candidates wishing to apply for this role must be able to demonstrate that they:

  • are considered EXEMPT under the policy OR
  • hold a Bachelor of Social Work or other equivalent qualification OR
  • have minimum 5 years relevant professional experience, OR a related qualification as per the mandatory minimum qualification requirements.


  • hold significant cultural knowledge and experience or lived experience, and have faced barriers to educational pathways

Please note that candidates wishing to enter the specialist family violence workforce via a related qualification or 5 years related professional experience pathway, OR the significant cultural knowledge and experience or lived experience pathways will be required to work towards an equivalent qualification within specified timeframes (as per the mandatory minimum qualifications policy). If you believe these pathways may apply to you and would like more information, please don’t hesitate to contact [email protected] using the subject line: Family Violence Intake and Assessment Practitioner enquiry via EthicalJobs to discuss this further.


Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive. 

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing.  We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality.  

Good Shepherd employees are committed to inclusive practice that responds to the specific needs, context, and circumstances of service participants. We embrace the diversity and intersectionality of individuals and recognise a person’s right to a unique identity comprising culture, language, ability, community, gender, sex, sexual orientation and lived experience.


  • Salary packaging (which can add up to $15,900 in tax-free pay per year)
  • Paid study leave
  • Paid parental leave
  • Gifted leave at Christmas and Easter
  • Additional purchased annual leave
  • Flexible work hours/working from home where possible
  • Long service leave due after 10 years, with access after seven
  • Employee Assistance Program, a free and confidential counselling service

To find out more about the role please reach out to the contact person and explore our website:

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.

How to apply

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