100% of profits from our functions help victims of modern slavery in Australia. Our customers choose our venue because they want to align with our human rights values and contribute to our cause. They have a heart and love the feel-good factor of our venue. Your role is to enhance this feeling with the best function they have ever attended!

We are looking for a Functions Team Lead who can oversee our functions and create a feeling of magic. Keeping your team focussed on excellence and the customers focussed on having a great time.

This is a Part-Time position of approximately 20 hours pw (flexible shift work hours) with the ability to grow to full-time, and/or pick up extra hours in our cafe or admin office.

Qualifications & experience

• At least 2 + years supervisory and functions experience within the hospitality industry
• RSA and RCG
• Qualification in Hospitality would be an advantage in this role

Tasks & responsibilities

• Work with the Functions Manager for rostering and prepping staff for all functions
• Oversee the setup and pack down teams for all functions
• Manage guests arrivals and customer experience for all functions
• Present a confident demeanour and excellent personal presentation
• Manage all guests communications about the function and during the function
• Ensuring all guests enjoy a high level of service at all times
• Oversee all front of house staff, contractors and service
• On the job training of staff including product knowledge & steps of service
• A high level of cleanliness and presentation, keeping all work areas both front of house and back of house clean and in working order
• The ability to liaise with the Functions Manager to ensure a smooth and seamless function
• Ability to work a variety of shifts and flexibility with hours
• Ability to manage difficult customers and underperforming staff
• Ability to write function follow-up reports and communicate well with TFH management team.
• Have high ownership of TFH cause, values and growth
• Attend TFH monthly team meeting and training on the second Thursday night of EVERY month. (do not apply if you cannot commit to this 2hr meeting)
• The ability to help with event planning if/when required

If you are tired of working for money and want to work for a purpose this is the perfect job for you.

Purpose gives you a reason to work hard because you know you are having an impact.

You will join a team of passionate world-changers who are growing a movement and a social enterprise that is leading the charge for ethical business.

The Freedom Hub is Social Traders Certified and won the Social Enterprise of the Year in NSW Business Awards 2019.

*located in a back street of Waterloo, as car is recommended for working late nights.