The Venue Services Coordinator blends impeccable customer service, an entrepreneurial approach and a commitment to quality event outcomes. This key role leverages our iconic cultural venue to generate profit for purpose; income that is reinvested back into our core programs and community. The successful person will be motivated, passionate about people and excited to work with hirers and our team to create memorable experiences in a unique place.

A key role supporting the business objectives of Footscray Community Arts, implementing our venue hire strategy and cultivating relationships with hirers and our team through:

• Always applying a customer experience lens when planning and delivering events (including accessibility and cultural safety).
• Balancing the needs of our programs, business, and revenue generation, with an ability to anticipate and prepare for demand and resourcing needs.
• Leading the development of new business, including lead cultivation, providing accurate quotes and costings, and ensuring external venue hire customers are supported through the life of the hire from enquiry to site visit, delivery and follow up.
• Effective management of invoicing and finance processes.
• Proactively communicating requirements to Production team and Front of House Coordinator to facilitate the smooth delivery of events.
• Management of internal stakeholder enquiries and bookings, ensuring excellent management of our spaces, and providing exemplary communication and coordination of space usage in our venue.
• Contributing to the ongoing development of a robust business plan for venue hire services, and a culture of continuous improvement.

Applications must include your CV and cover letter that responds to the key selection criteria (maximum 2 pages of text) combined into one PDF OR provide a link to a video application (not more than 3 minutes in length).

We cannot accept late applications.

Position Description: PDF

For enquiries:

Tanya McLaine, Venue Operations Manager

[email protected] using the subject line: Venue Services Coordinator enquiry via EthicalJobs or 03 9362 8811.

If you have access requirements to support your application, please let us know. We will make reasonable adjustments to accommodate the needs of employees with disability.