Focal is a well established local provider with almost 50 years providing supports to people with a disability, their families and carers. Today Focal delivers services to people of all ages and needs in their homes and the community. Through our person-centred approach, we are building a brighter tomorrow for people with disability in the Western Suburbs and throughout South-East Queensland.

For those we support, it's all about building their capacity to exercise freedom, choice and control. We work alongside each participant as advocates - to help them maximise and implement all the supports in their plan including informal, mainstream, community, formal and funded supports.

About the Position

Based in Ipswich, we are looking for an experienced rostering support officer who is able to hit the ground running. The Roster Support Officer plays a key role within the team and is responsible for ensuring our workforce is utilised efficiently and clients enjoy smooth service delivery.

Key Responsibilities

• Preparation and distribution of client and staff rosters
• Maintaining accuracy of database to meet compliance standards
• Ensure rosters are in line with approved fee schedules
• Support management to improve efficiencies
• Fulfil tasks necessary to ensure client and staff satisfaction

If you are driven to support quality outcomes for every person, have an eye for detail in a fast paced environment and are a positive team-oriented person please reach out today.

Benefits of Joining Focal

• Generous Salary Packaging benefits up to $15,900
• Access to our Employee Assistance Program
• Supportive People and Culture team

About you

• Reliable - Motivated - Passion for positive outcomes
• Relevant Rostering and Scheduling experience
• Availability to participate in a rotating On-Call roster which can include evenings up to10pm (on call phone) or weekends
• Highly developed communication skills and able to connect with stakeholders that include participants, carers, people of culturally and linguistically diverse backgrounds
• Write professional correspondence and reports
• High level of interpersonal skills with an emphasis on maintaining confidentiality and integrity in all dealings
• Ability to work independently and be proactive
• Ability to follow Policy and Procedure
• Proficient use of Microsoft Suite
• Excellent administration skills and use of digital tools
• Good decision making and time management skills
• Current First Aid & CPR Certificate
• Blue Card & Yellow / NDIS Worker Screening Clearance Card
• Strong work ethic and good reliability

If this sounds like you, then please do not hesitate to apply today.