• Not for profit sector
• Leadership opportunity

Opportunity to work closely with our Chief Operating Officer managing the effective and secure provision of information technology systems.

Better Place Australia has a vision of “An Australia where all people experience positive relationships, truly value each other and live safer, more confident lives”. As a community focused not-for-profit organisation with an ever-growing range of psychological and community support services, Better Place Australia is taking a leadership role in the provision of high-quality, effective services for a wide range of community groups across 13 locations in Victoria.

This is an opportunity to join our expanding team of highly experienced and passionate people who want to make Australia a better place.

The Role

Working closely with our Chief Operating Officer, and leading a small team, the Manager Business Systems is responsible for the effective and secure provision of information technology systems.

A major focus of the role will involve safeguarding BPA from potential cybersecurity threats and data breaches. Our cybersecurity environment includes Endpoint detection and response, risk intelligence, malware detection and cybersecurity training.

This position is also accountable for the management of business applications, internet, network, and desktop computer systems including Microsoft 365 (SharePoint, Power BI, Power Automate and Office software), Genesys Cloud and Wordpress.

The incumbent will oversee the analysis, design, acquisition, implementation and maintenance of related systems hardware, software and network infrastructure. Additionally, the position holder will develop and implement modest business applications using Microsoft no code/low code tools.

Key work tasks include:

Cyber Security

• Safeguard information assets by identifying and solving potential and actual security problems
• Recognise problems by reviewing and responding to logs from cyber security systems (Cisco Meraki, Cisco Umbrella, Microsoft Defender, Sentinel One)
• Liaise with external CS consultants
• Manage periodic external CS audits and penetration testing
• Manage BPA’s cyber security training program, including security simulations
• Provide regular cyber security reports to the Executive Team and Board
• Develop and maintain disaster recovery and business continuity plans

Business Intelligence

• Oversee BPA operational reporting including KPI Dashboards, exception and funding agency reports.
• Liaise with internal stakeholders to ensure optimal source data quality
• Assist with the development of automated report distribution

Information Management

• Manage and extend BPA’s SharePoint and OneDrive implementation
• Manage BPA’s Electronic Document Management initiatives
• Develop and introduce forms based document automation and workflows

General

• Staff management and leadership
• Contribute towards greater use and application of technology, including the potential use of AI.
• Manage technology vendors and service providers
• Plan and oversee systems installations and maintenance
• Development and maintenance of BPA IT policies and procedures
• In conjunction with the COO participate in the ongoing development and implementation of Better Place’s overall strategic goals.

Required Qualifications and Experience

Essential

• Bachelors degree in IT, computer science, or a related field
• A minimum of 3 years of experience in IT management
• Knowledge of contemporary cyber security practices including the Essential 8 maturity model
• Familiarity with software platforms including Microsoft 365, Azure Cloud and Genesys Cloud

Desirable

• Demonstrable experience developing commercial Microsoft Power Platform applications.
• Demonstrable experience using Microsoft Intune
• Experience in the not-for-profit sector
• Demonstrable experience in driving digital technology applications within clinical services.
• Knowledge of the Penelope Client Management system or similar systems

Other competency requirements

• Excellent verbal and written communication skills including the ability to write Board level reports
• Well-developed interpersonal skills including the ability to work effectively at all levels within the organisation
• Highly developed change management skills and the ability to drive change across multiple locations.
• Excellent customer service and internal consulting skills together with a proven ability to maintain constructive working relationships with a broad range of key stakeholders.
• Strategic thinking and planning skills
• Proven ability to work under pressure and to tight deadlines.
• Ability to work autonomously and as part of a team.

Better Place Australia

Better Place Australia offers a workplace culture reflective of a vibrant, learning organisation where our people are highly engaged in their work and committed to making a difference. As an equal opportunity employer, we aim to create an inclusive environment where differences including gender, age, culture, disability, sexuality and family and caring responsibilities are valued. We invite you to be part of a not for profit organisation that fosters a diverse workplace.

Further Information

For further information and to access a copy of the position description, please visit our website betterplaceaustralia.com.au/careers.

Our organisation is committed to child safety and satisfactory completion of a Working with Children Check and National Police Check are mandatory for the preferred candidate.

Whilst we appreciate the interest of all prospective candidates, please note that only short-listed applicants will be contacted.

Apply today!