Why Join Us?

• Work locally in Bayside and support your community
• Lead a passionate team of volunteers and staff
• Enjoy a friendly, supportive and values-driven culture
• Permanent, Full-Time or Part-Time hours to suit your lifestyle
• Retail Level 8 | $61,967.36 FTE + Generous Salary Packaging + Super

About the Role

Family Life Op Shops are more than just retail spaces - they’re local hubs of connection, community and purpose. We’re looking for dynamic Retail Store Managers to lead our Community Op Shops with heart, energy and creativity.

As a Store Manager, you’ll be responsible for day-to-day store operations, inspiring your team of volunteers and staff, and ensuring our customers have a wonderful in-store experience. Beyond exceptional retail skills, we’re looking for someone who can build positive relationships, nurture volunteers, and bring fun, community-focused ideas to life.

If you’re a natural people leader with retail know-how and a passion for giving back, this could be the perfect fit.

What You'll Be Doing

• Creating a welcoming, inclusive and cheerful store atmosphere for customers, volunteers, and the local community.
• Leading, coaching and supporting a team of volunteers and staff.
• Managing store operations including visual merchandising, stock rotation, cash handling, and reporting.
• Driving sales and profit targets while delivering outstanding customer service.
• Planning and hosting in-store events, VIP events, volunteer ‘tea and training’ and engaging promotions.
• Working closely with our Volunteer Engagement team to support and grow our amazing volunteer base.
• Ensuring the store operates safely and efficiently in line with Family Life’s policies and values.

What You’ll Bring

• Proven retail management experience - ideally in apparel, homewares or second-hand retail.
• Confidence in leading people, especially volunteers, with empathy, warmth and clear communication.
• Strong organisational and problem-solving skills, with the ability to juggle priorities in a busy, people-focused environment.
• A knack for creative merchandising, promotions and events.
• A community-minded attitude and a genuine passion for making a difference.
• Solid tech skills and the ability to embrace new systems and processes.

Who we are

Family Life is a specialist family services provider with over 50 years’ experience supporting children, families and communities. We believe every family deserves to thrive in a safe and supportive community, and we work alongside clients and partners to build capable communities, strong families, and thriving children.

Known for our innovation and whole-of-community approach, we’re committed to creating lasting, positive change and fostering resilience and healthy relationships.

Our network of Op Shops and warehouse, supported by dedicated volunteers, operates as a Social Enterprise - facilitating local community connections and promoting reuse and recycling. As a values-driven organisation, we live the Family Life Way, working together to strengthen the communities we serve.

Why Work with Us?

At Family Life it's more than a job! It’s the rewarding feeling of making your community a better place, alongside people who share your passion

As a Family Life employee, you’ll enjoy:

• A supportive and friendly team culture
• Salary packaging benefits (up to $18,500 tax-free per year)
• Paid Wellbeing Leave
• Purchased Annual Leave options
• Access to free, confidential Employee Assistance Program services

Ready to Make a Difference?

If you’re a passionate retail leader with a heart for community and a head for business, we’d love to hear from you.

Apply today and help us create stores with purpose and heart.

A full position description is available on our careers page: Family Life Careers.

Please submit your confidential application including a CV and cover letter addressing the key selection criteria via the Apply Now link below. 

For further information regarding the position please contact Liz Thomas, Head of Retail, on (03) 8599 5433.

*We will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate. Please apply now to ensure you do not miss out!