Key Responsibilities:

1) Fundraising Campaigns and Reporting

• Support the day-to-day delivery of fundraising campaigns (e.g., Appeals, Regular Giving, and (Community Fundraising).
• Assist with designing and delivering a calendar of supporter engagement activities e.g. webinars and in-person events.
• Assist with preparing reports and conducting analysis to monitor the success of fundraising campaigns and supporter care.

2) Supporter Care

• Monitor and manage all inbound communications with supporters, ensuring resolution or escalation following the agreed process.
• Undertake outbound calls in line with supporter journeys including thank you calls, address updates, declines, and credit card expiry.
• Implement the supporter stewardship guidelines to build supporter engagement and increase lifetime value by issuing receipts, ensuring timely and accurate thanking, and providing exceptional supporter care.
• Support the socks and beanies on-consignment process during the Big Freeze campaign, providing exceptional supporter care by managing enquiries and administration support.
• Assist with reviewing and implementing improvements to the supporter care processes and procedures to optimise efficiencies and ensure the supporter is at the heart of everything we do.

3) Administration

• Deliver general administration tasks e.g., timely data entry and updates.
• Support the fulfilment requirements for fundraising campaigns including managing the off-site storage facility.

4) Other

• Develop positive relationships with key internal and external stakeholders, including people with lived experience of Motor Neurone Disease.
• Provide support to other areas of the business during peak periods (e.g., Big Freeze).
• Contribute positively to FightMND culture.

Experience

• Demonstrated experience in a customer service or call centre role, preferably in a fundraising or consumer-focused environment.
• Excellent administrative skills with the ability to understand and process complex tasks and procedures.
• Technologically savvy and digitally literate, highly proficient with Microsoft Office Suite.

Key Attributes:

• Alignment with FightMND values – Urgency, Integrity, Efficiency, Boldness and Collaboration.
• A motivated, self-starter with a positive can-do attitude.
• A passion for delivering exceptional supporter care and customer service.
• Ability to manage communications and supporter relationships with compassion and care.
• Exceptional communication skills, both written and verbal, with a focus on attention to detail.
• Ability to manage numerous projects simultaneously using effective time management and prioritisation skills within a fast-paced environment.
• Ability to work autonomously and as part of a team.
• Commitment to work outside standard office hours for key events.
• Display a continuous improvement mindset.

Email [email protected] with any questions, using the subject line: Fundraising Campaigns Assistant enquiry via EthicalJobs.