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Supporter Relationship Specialist - Remote / Work from Home

The Fred Hollows Foundation
  • Full time, Permanent Role based In Sydney.
  • Flexible work from home arrangements available, no mandated days in the office!
  • Do you want to do work that really matters? Help us end avoidable blindness.


The Foundation is an international development organisation working to prevent blindness and restore sight. We continue to carry on the legacy of Professor Fred Hollows, who believed every person had the right to quality eye care, no matter where they live. The Foundation has grown to work in more than 25 countries throughout Africa, South Asia, Southeast Asia, the Middle East and the Pacific, as well as Australia. The Foundation has restored sight to more than 2.5 million people worldwide. We have an ambitious five-year strategic plan that aims to take us even closer to realising our vision of a world in which no person is needlessly blind, or vision impaired and Indigenous Australians exercise their right to sight and good health.

The Foundation is also proud to announce that we were awarded the Employer of Choice Award (Public Sector and NFP) at the 2022 Australian HR Awards.


You will have excellent written and verbal communications skills with a demonstrated ability to effectively listen, negotiate and show diplomacy. You will also have the ability and willingness to build strong relationships with both internal and external stakeholders. Additionally, you will have excellent organisational and time-management skills, including the ability to work under pressure and meet tight deadlines. Finally, you will be innovative, analytical and able to interpret data to find solutions and drive strategy.


The Supporter Relationship Specialist is accountable for the development and management of a mid-value donor program (donors giving $1,000-$10,000 annually), with a particular focus on core, this included a large group who are very direct mail responsive mid-value donors who give approx. $2M annually. The role includes strategic planning and operational delivery of the program to grow revenue and align it with The Foundation’s strategic framework.


  • Focusing on the Core Mid-Value donors, work with the Supporter Relationship Specialist (MVD Leaders) to develop and refine the mid-value donor program to build relationships with donors that drive higher giving, retention and engagement.
  • Work with the Head of Retention to implement and refine the mid-value donor strategy and operational plan to grow revenue, improve retention and remain innovative.
  • Work with the wider Retention Team to develop and refine a multichannel approach for core mid-value donors via cultivation, appeals and stewardship activities that are personalised and result in increased donor retention, value and engagement.
  • Lead the development and implementation of the recognition and impact program for core mid-value donors, developing key communication pieces that deepen relationships.
  • Collaborate with teams including Programs, Partnerships and Bequests to deliver impact reports, events, thanking, donor moves management and personalised ask strategies.
  • Collaborate with the Retention team to deliver communications for core mid-value donors that inspire increased retention, value and engagement.
  • Utilise data insights and supporter surveys to build relationships with donors and ensure approach is donor-centric.
  • Track donor communications, actions, and feedback in Raiser’s Edge.


  • Proven experience in a similar role or in relationship orientated fundraising.
  • Proven experience of leading a program and co-developing strategic direction.
  • Experience in developing engaging and inspirational donor communications.
  • Proven experience in interpreting data on donor/customer behaviour to inform strategy.
  • Experience working with marketing/fundraising databases.
  • Experience of working in the NGO sector.
  • Experience in co-ordinating donor direct marketing campaigns.
  • Working knowledge of Raisers Edge.

How we recognise your contribution

Through our internal programs and employee benefits, we aim to create an environment where you will feel supported and empowered. Whether your focus is on continuous learning, professional development or finding an environment which enables you to thrive while balancing family or personal commitments, we have a range of programs in place to support you. Including:

  • Generous salary packaging - we provide access to not-for-profit salary packaging options, which will increase your take home pay, we also offer 17.5% annual leave loading.
  • Flexible work environment – we focus on output, not hours, and enable you to prioritise your health and wellbeing.
  • Generous leave allowances – we offer Paid parental leave; 5 days bonus leave every year; an annual Foundation-wide “Me Day”; and time off for culturally significant/ceremonial leave.
  • Ongoing commitment to your continuous learning and career development – through tailored leadership and professional development programs, access to LinkedIn Learning and focused development conversations.

To find out more about our benefits, click here.


Please apply directly via the "Apply Now" Button, and include a CV and Cover Letter.

Should you have any questions regarding the opportunity, please reach out to our Talent Acquisition Specialist, at [email protected] using the subject line: Supporter Relationship Specialist enquiry via EthicalJobs, for a confidential conversation. Kindly note that CVs will not be considered through this email address.

Applications Close:

Aboriginal and Torres Strait Islander people are encouraged to apply for this position.

The Fred Hollows Foundation is committed to protecting the rights of children and community partners in all areas where we work. Applicants are advised that The Foundation reserves the right to conduct police checks and other screening procedures to ensure we maintain and promote a child safe environment. The Foundation is also committed to protecting the health of our beneficiaries, donors and partners and require incumbents of this role to be fully vaccinated against COVID-19 (except where medical conditions may make vaccination harmful to their health).

Please note: We will not be accepting CV’s via agencies for this role.

A position description is attached.

How to apply

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