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Support Coordination Team Leader

FBA Care

FBA Care is a premium NDIS service provider with a reputation for providing quality and empathetic care to our local community. At FBA care, we put the wellbeing of our employees first as we understand that they are the center of our success.

We are currently searching for a committed and passionate Support Coordinator Team Leader to join our growing team in Tottenham Victoria. You will be responsible for the overall management of the Support Coordination Department, including inducting, training and coaching, as well as providing support coordination services to a reduced caseload of NDIS participants.

What we provide:

  • Free on-site parking
  • Complimentary drinks, breakfast & lunch provided by our café
  • Fun, easy going work environment with friendly staff
  • Paid annual leave for your birthday
  • Performance recognition and ‘Employee of the Quarter’ awards
  • Career progression and ongoing professional development

Tasks will include but are not limited to:

  • Provide leadership to the support coordination department
  • Understand the changing disability landscape and implement support consistent with the aims, principles and standards set by NDIS and relevant legislations
  • Assist participants to access NDIS and implement NDIS plans and build individual capacity and enhanced choice and control
  • Work respectfully with clients with varying support needs, their families, support networks and community.
  • Support evidence-based practice through your high level of administrative skills, documenting outcomes for individual NDIS participants
  • Keep up to date with all NDIS Legislation and Compliance standards
  • Ensure support coordinators are adhering to procedure
  • Following up on referrals and allocation of support coordinators
  • Assist with gaining feedback from participants about the supports they receive and addressing any issues, concerns, or complaints
  • Managing the incident reporting process and the restrictive practices reporting process
  • Performing internal audits as per audit schedule
  • Performing annual client satisfaction survey
  • Review individual care budgets to ensure participants take full advantage of allocated funds
  • Use knowledge of the local community to create opportunities for increased participation as a local citizen.
  • Create documents, reports, construct proposals and funding submissions and record and analyze data relevant to service delivery.

Our ideal candidate:

  • Tertiary qualification in relevant field
  • Prior experience in a similar leadership role and minimum 4 year’s experience as a support coordinator or case manager and demonstrated understanding of the NDIS
  • Ability to work in a proactive manner, organising and managing own workload
  • Strong problem-solving skills
  • Ability to be a team player
  • Demonstrate reliability, punctuality, and trustworthiness
  • Ability to work independently with disabled individuals to achieve social and self-care goals
  • Ability to create and work with Care Plans
  • Positive attitude with nurturing and kind nature
  • Arabic speaker(s) are highly favoured to assist clients from culturally and linguistically diverse backgrounds
  • Infection Control Training COVID19 module and Workers Orientation Certificate
  • NDIS workers screening check and working with children's check
  • Australian Driver license and use of own car

This is your chance to make an important contribution to the lives of people with disabilities by adding value through your contemporary and professional skills. By joining our team, you will have the opportunity to utilize your expertise to create meaningful change, foster independence, and improve the overall quality of life for our NDIS participants. Your role will be pivotal in shaping positive outcomes and ensuring that each individual receives the support they need to thrive.

We look forward to hearing from you!

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