Job Summary
- Applications close:
- Job posted on: 15th Nov 2021
- Sydney > Parramatta & Western Suburbs Sydney
At NSW Trustee & Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.
The Estate Management Division makes financial and legal decisions for people who are unable to on their own, or with support, when NSW Trustee & Guardian is appointed as their financial manager by a court or tribunal. The team also oversees people who are appointed to privately manage the finances of another person.
The Estate Planning and Administration Division provides trustee services including; Wills and estate planning, estate administration, trusts and power of attorney services.
The Senior Client Service Officer (Practice & Strategy) provides practice and operational support to assess, monitor and report on practice improvements, milestones and deliverables. You will assist in the design and implementation of tools and processes to identify and analyse emerging trends to contribute to improved customer outcomes. This role supports effective consultation with Estate Management and Estate Planning & Administration teams to continually review and improve practice, customer service and policy content. Additionally, you will be responsible for undertaking basic research and analysis in assigned project areas.
For more information about the position, view the role description
You will possess considerable knowledge in an area such as disability, aged care, mental health or other human services, exceptional communication and engagement skills to collaborate and provide advice on topic areas, updates to stakeholders regarding project status and implementation progress. Your strong problem-solving skills will enable you to resolve complex problems as they arise within agreed timelines. The ideal candidate will have experience in project management and a high level of competency in using MS Office Suite (MS Outlook, Word, Excel, PowerPoint).
Sound like you? Apply now!
NSW Trustee & Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:
Be part of something bigger. For more about joining us, visit the Careers page on our website.
To apply for this role:
Read: writing your job application for tips with the application process.
For enquiries, please contact Kiera Warda, Manager Practice & Strategy, Trustee Services on 0499 516 393 or [email protected], using the subject line: Senior Client Service Officer, Practice & Strategy enquiry via EthicalJobs.
If you need an adjustment in the recruitment process or workplace, please let us know.
Offers of employment will be subject to reference checks and relevant clearances.
A talent pool may be created for future ongoing, temporary and part-time roles, and is valid for 18-months.
Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.