• Multiple ongoing vacancies. 35 hours per week.
• Location: Sydney, Parramatta and regional NSW locations.
• Clerk Grade 9/10. Base salary ($113, 343 pa - $124,901 pa) plus super and annual leave loading. 

About us 

At NSW Trustee & Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

About the team 

The Public Guardian can be appointed by a court or tribunal to make health and lifestyle decisions for people who are unable to on their own, or with support. These include decisions such as where a person might live, their medical and dental treatment, health care, and other services. It also provides information and support to private and enduring guardians, service providers and the wider community. 

About the role

The Regional Manager will develop and lead a high performing guardianship team to deliver quality decision-making, customer service and advocacy that meet the needs of the people we represent, stakeholders and aligns to the agency’s strategic direction. 

In the role you will:

• Lead and manage a high performing team, providing expert knowledge and advice to ensure quality customer service and optimum outcomes.
• Provide advice and recommendations to the NSW Public Guardian on complex or contentious matters to support effective decision making.
• Contribute to operational and policy issues to support agency goals and objective. 

For more information about the position, view the role description.

About you

You are encouraged to apply if you: 

• Have a demonstrated knowledge of guardianship practice or similar industry.
• Are passionate about providing effective, efficient and timely support and advocacy to the people we represent.
• Are a strategic thinker, you will be confident in contributing to the development, review and implementation of policies, procedures, and quality assurance systems to improve service delivery.
• Have experience collaborating across a range of stakeholders, advocating on behalf of others and your people management skills will see you succeed in this role.

Essential requirements  

• Demonstrated leadership skills for the delivery of services in a complex customer environment.
• Degree or equivalent experience in social, health, behavioural sciences or related discipline.
• Sound strategic thinking capacity, management and administrative skills.
• Available to travel throughout NSW and to undertake after hours work on a rotational basis.

What we offer

NSW Trustee & Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include: 

• Work-life balance with flexible work options including flex leave
• Leave options including 14 weeks’ parental or adoption leave
• Career development
• Fitness Passport

Be part of something bigger. For more about joining us, visit the Careers page on our website.

How to apply 

To apply for this role:

• Complete the online application
• Submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability
• Answer all pre-screening questions on the application form and provide answers to following targeted questions below:
  • As Regional Manager you will be required to work and collaborate with other internal stakeholders. How have you approached building relationships with your external and internal stakeholders across the department? What challenges did you face and how did you overcome these?
  • Describe an unpopular decision you had to make and how you communicated that to your team.

Read: writing your job application for tips with the application process.

For enquiries, please contact Phil Kearton, Regional Manager, Public Guardian on 02) 4320 4824 or [email protected], using the subject line: Regional Manager - Western, North West & Sydney - NSW Trustee and Guardian enquiry via EthicalJobs.

If you need an adjustment in the recruitment process or workplace, please let us know.

Offers of employment will be subject to reference checks and relevant clearances.

A talent pool may be created for future ongoing and temporary roles and is valid for 18-months. 

Our commitment to diversity 

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.