• Temporary opportunity (up to 12 months)
• Sydney location
• Clerk Grade 7/8

We are hiring a Business Analyst to analyse existing systems, applications and functions within NSW Trustee and Guardian to ensure strategic ICT objectives are met.

About Us

At NSW Trustee & Guardian, we protect, promote, and support the rights, dignity, choices and wishes of our customers. Whether we’re writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we’re here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 45,000 people each year. 

About the role

The Business Analyst reviews and analyses the organisation’s business intentions, services, processes and information needs to identify changes that lead to business improvements. The role also builds and maintains key relationships with users, technical staff and stakeholders to determine and resolve issues. 

The Information Technology division is driving digital innovation and the way we interact with our customers through the development of digital products, IT support, cyber security and information management services.

In the role you will: 

• Translate business requirements into technical specification including data models and functionality of end user apps (e.g. Business Intelligence solutions)
• Identify gaps in current availability of data to delivery solution and propose recommendations to address these including new definitions, metrics, dimensions or metadata
• Work with different teams to identify future data needs to deliver target state or models as per customer needs
• Conduct investigative work to identify appropriate and practical solutions which meet the needs of the business, align to enterprise standards, and ensure that the team can deliver outcomes
• Ensure technical specifications communicate user requirements in technical terms for submission to development teams
• Interpret and translate analysis results into quality technical specifications and or user stories that are insightful, clear and succinct
• Develop a deep understanding of system functionality and design as well as target state outcomes to ensure that technical specifications are aligned, feasible, sustainable and scalable

This is a temporary role in accordance with the Government Sector Employment Act 2013 for a period of up to 12 months.

What we offer

As a NSW Government organisation we offer competitive benefits and opportunities to employees including:

• Base Salary $97,443 - $107,864 plus employer’s contribution to superannuation and annual leave loading
• Full-Time (35 hours per week)
• Flexible and remote working arrangements considered subject to negotiation and operational requirements
• Ongoing career development and support
• Generous leave entitlements including flex leave
• Health and wellbeing benefits including Fitness Passport 

About you 

You will bring excellent stakeholder engagement skills, ability to influence and quickly build relationships. A commitment to working collaboratively with internal and external stakeholders to influence business process improvement, support and monitor strategic delivery and promote organisational efficiency and effectiveness.

Essential requirements 

• Similar relevant experience in a business analyst role
• Understanding of NSW government and NSWTG’s key services and client base.  

For detailed information on the key accountabilities and capability framework please see position description attached below.

Applying for the role

Only applications submitted online will be accepted for this role. To apply please click the ‘Apply Now’ button located on this page.

When applying you will need to: 

1. Supply an updated copy of their resume (maximum 5 pages) and a brief cover letter (maximum 2 pages) that outlines your skills and experience relevant to the role and its capabilities.
2. Answer all pre-screening questions on the application form and provide answers to following targeted questions below:
   • Targeted question 1: Outline your experience gathering user requirements for ICT projects.
   • Targeted question 2: Describe your experience working with programmers, to develop solutions that align to technical requirements. 

The above will be used to shortlist applicants for interview. For further information about how to address targeted questions please click here.

Contact: Jamien Broder, Senior Manager Development and Digital Products, by email on [email protected], using the subject line: Business Analyst, Information and Technology enquiry via EthicalJobs, or by phone on 0419 804 913.

For any recruitment enquiries please email: [email protected]. 

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months in accordance with the Government Sector Employment Act 2013. Being placed on a talent pool is a great opportunity to be considered for roles throughout this period. 

Appointments are subject to reference checks and may also require the following checks/clearances:

• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014

IMPORTANT: To ensure recruitment at the Department of Communities and Justice continues without interruption during the COVID-19 pandemic, some interviews and assessments may be performed using alternative methods.

This may include video interviewing, telephone interviewing and online assessments. If you are successful following review of your application, you may need to perform assessments and/or interviews via online platforms using a PC, laptop or smart phone. By doing so, we will be adhering to the strict social distancing advice currently in place.

You may be asked to complete a Health Declaration Form in later stages of the assessment process.

NSW Trustee & Guardian is committed to building a workplace that values and supports diversity and inclusion. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islanders, LGBTIQ+ and people from culturally and linguistically diverse backgrounds.

We encourage applications from people with disability and will provide reasonable adjustments in our recruitment process and in the workplace. If you need an adjustment in the recruitment process, please call or email the contact person listed, and also advise us of your preferred method of communication.