• Ongoing vacancy. 35 hours per week.
• Location: Sydney, Parramatta and Gosford. Flexible and remote working options available.
• Clerk Grade: 11/12. Base salary $131,094 pa to $151,609 pa plus super and annual leave loading.

About us

At NSW Trustee & Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

About the team

The Public Guardian can be appointed by a court or tribunal to make health and lifestyle decisions for people who are unable to on their own, or with support. These include decisions such as where a person might live, their medical and dental treatment, health care, and other services. It also provides information and support to private and enduring guardians, service providers and the wider community.

About the role

The Assistant Public Guardian, Service Delivery provides leadership and management to all regional teams within the Public Guardian division. The role directs and drives consistent high-quality customer service whilst ensuring legislative compliance. This includes sound leadership of the staff and financial resources for the unit. All decision-making aligns with the Guardianship Act 1987 (NSW), NSW Trustee & Guardian’s strategic direction and promotes organisational objectives. The role drives consistent, high quality guardianship practice that is supported by ongoing quality assurance, dynamic operational systems, and strategic collaboration with internal and external stakeholders.

For more information about the position, view the role description. 

About you

You are a high calibre leader with a passion for excellent customer service and experienced in building a culture of continuous improvement. You are a skilled leader who is able to motivate and provide clear strategic direction to your team. You can balance competing priorities in a fast-paced work environment and know how to build strong internal and external relationships. You are skilled at working collaboratively and can communicate effectively with leaders, staff and key stakeholders to drive best practice and optimal outcomes for customers. You are dynamic and able to identify and respond to operational and systemic issues and provide high level advice to the Public Guardian and leadership team to meet operational demands. Demonstrated knowledge of guardianship practice is highly desirable.  

Essential requirements  

• Degree or equivalent experience in social, health, behavioural sciences or related discipline.
• Demonstrated leadership skills for the delivery of services in a complex customer environment.
• An ability to solve complex human service problems with limited human and financial resources.
• An ability to develop strong interagency networks that generate outcomes for customers
• Available to travel throughout NSW and to undertake on call responsibilities to provide support and delegated decision making on a rotational basis.

What we offer

NSW Trustee & Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• work-life balance with flexible work options including flex leave
• leave options including 14 weeks’ parental or adoption leave
• career development
• Fitness Passport

Be part of something bigger. For more about joining us, visit the Careers page on our website.

How to apply

To apply for this role:

• complete the online application
• submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability
• answer the following targeted question:
  • Provide an example from your experience that demonstrates how you have led a team to consistently deliver quality customer service in a complex environment? How did you embed quality assurance practices in your approach?
  • This role will support staff in responding to complex, time critical situations. Describe a time where you have developed solutions to critical issues? What was the outcome?

Read: writing your job application for tips with the application process.

For enquiries, please contact Anna Gauci, Acting Public Guardian, Public Guardian Division on 02 8688 5863 or email [email protected], using the subject line: Assistant Public Guardian, Service Delivery - Flexible location enquiry via EthicalJobs.

If you need an adjustment in the recruitment process or workplace, please let us know.

Offers of employment will be subject to reference checks and relevant clearances.

A talent pool may be created for future ongoing, temporary and part-time roles, and is valid for 18-months

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.