• Ongoing full-time vacancy
• 35 hours per week
• Location onsite at Surry Hills
• Clerk Grade 1/2. Base salary $67,975 pa to $73,901 pa plus superannuation and annual leave loading. 

This is a unique opportunity to join NSW Trustee & Guardian in a frontline role to provide exceptional customer service and make important, positive differences to our customers, their families, carers and important people in their lives.

Our Customer Specialist Centre is seeking a passionate and motivated professional to join our Proactive Customer Management team as an Administration Officer.

About us

At NSW Trustee & Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year. 

About the team

The Estate Management division makes financial and legal decisions for people who are unable to on their own, or with support, when NSW Trustee & Guardian is appointed as their financial manager by a court or tribunal. The team also oversees people who are appointed to privately manage the finances of another person.  

Our Customer Specialist Centre is a frontline, cash-dispensing facility that plays a pivotal role in facilitating multi-faceted services to help our customers navigate complex financial and wellbeing hardships.

About the role

As an Administration Officer, you’ll be on the frontline of this high performing team of client service specialists to deliver intensive high quality financial decision making, service delivery and support to our customers that is consistent with NSW Trustee & Guardian’s Customer Excellence Principles.  

Your role is responsible for cash dispensary, completing a range of administrative tasks, including managing the allocation of emails for shared inboxes, updating contact details for customers, service providers and stakeholders, to support the delivery of quality financial management services for the Estate Management Division.

About you

As an ideal candidate:  

• You have experience with, and are, passionate about supporting people with disability, those from vulnerable communities or older people. 
• You are motivated and self-driven to provide excellent customer service in a human services environment.
• You have demonstrated ability to undertake a range of administrative support services relating to the work of the team, including word processing, data entry, preparing correspondence and meeting papers and minutes, maintaining electronic and file records and support with meetings and events.
• You are able to confidently undertake pre-approved financial transactions in accordance with relevant policies and procedures.

Essential requirements   

• Computer literate with aptitude to learn new applications.
• Willingness to have phone calls and team email accounts monitored for quality assurance and training purposes, and to participate in one to one review sessions for calls and emails.  

Our commitment to diversity 

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.

What we offer 

NSW Trustee & Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include: 

• Work-life balance with flexible work options including flex leave 
• Leave options including 14 weeks’ parental or adoption leave 
• Career development including access to study leave 
• Fitness Passport 

For more information about us, visit the Careers page on our website.  

How to apply

• Complete the online application including the three essential requirements above and the two targeted questions below 
• Submit a resume (maximum five pages)
• attach a cover letter (max. two pages) outlining your skills, experience and suitability for the role and addressing the two targeted questions:

1. Describe a situation where you showed initiative. What was the outcome?
2. Provide an example of how you turned a dissatisfied customer into a satisfied one. What did you do?

Read: writing your job application for tips with the application process.

For enquiries, please contact The Workforce Support Team at [email protected] using the subject line: Administration Officer enquiry via EthicalJobs.

Please note:

• If you wish to request an adjustment in the recruitment process or workplace, please inform us of your requirements in your cover letter. 
• Offers of employment will be subject to reference checks and relevant clearances. 
• A talent pool, which is a record of candidates determined as suitable for the role, will be created for current and future ongoing, temporary, full-time, and part-time roles. A talent pool is valid for 18 months and is a great opportunity to be considered for vacancies as they arise. 
• All candidates applying for this role must comply with our COVID-19 Vaccination Policy, have an up-to-date COVID-19 vaccination status and be able to provide acceptable proof. Further information about vaccination requirements will be provided to successful candidates and is also available via email request to [email protected].