The Rev. Bill Crews Foundation is one of Sydney’s most respected frontline charities, serving the community for nearly 40 years. Our mission is to tackle homelessness and poverty by providing essential services like food, social welfare, and education support to those in need.

Our Social Health and Wellbeing (‘SHW’) team are the first point of contact for people facing multiple complex challenges in their lives. They offer a range of support from crisis support, case management, essential needs assistance including bills assistance, medical, dental and complimentary medical services.

THE ROLE

We’re looking for a confident and capable Practice Manager (internally called Coordinator) to lead day-to-day operations at our soon-to-be launched Blacktown Clinic.

This is a 12-month full-time fixed-term position offering the chance to shape something meaningful from the ground up.

You’ll be working closely with our established Ashfield Practice Coordinator to ensure consistency and high-quality service across both clinics, but your primary focus will be Blacktown.

WHY THIS ROLE MATTERS

This is more than just managing a clinic—it’s about creating access to quality healthcare for those who might otherwise go without. Your expertise in compliance, systems, and budgets will help sustain a welcoming and well-run clinic for vulnerable community members.

WHAT YOU’LL DO

Reporting to the Head of Programs, you’ll:

• Be actively involved in the establishment of our new clinic, utilising your expertise in GP setup, NGO operations, donor engagement, and formalising partnerships through MOUs with external stakeholders.
• Oversee day-to-day operations and staff coordination at our Blacktown Clinic
• Ensure service delivery aligns with Practice standards, BCF policies and compliance obligations
• Drive the clinic's financial performance by monitoring budgets and optimising profitability.
• Manage processes including PHN, WIP and PIP, and ensure reporting through PRODA is timely and accurate
• Maintain strong working relationships with Medical and Client Services team, leading and supporting them through daily guidance, delegation and supervision.
• Coordinate AOD Program management, including reporting, acquittals, brokerage and KPI tracking.
• Ensure compliance with industry regulations and maintain key accreditations i.e. AGPAL
• Champion risk management, quality improvement, and infection control, creating a safe and thriving environment for staff and patients.

WHAT WE’RE LOOKING FOR

We need someone who thrives in a fast-paced health care environment and brings:

• Qualification in business management, practice management or equivalent.
• Minimum 3 years’ experience of medical clinic management experience.
• Proven experience in GP setup, NGOs, donor relations, and negotiating MOUs with external stakeholders.
• Strong leadership, communication and stakeholder management skills.
• In-depth understanding of PHN/WIP/PIP funding and digital portals such as PRODA
• Experience using client information systems like Penelope and Exact to manage case notes and records.
• Previous experience supporting accreditation and compliance (ideally AGPAL)
• Ability to adapt quickly to challenges and prioritise tasks strategically and efficiently.
• Action-oriented, results-driven, with empathy and understanding for individuals from marginalised backgrounds.

WHY JOIN US?

At The Rev. Bill Crews Foundation, we care about our team as much as the community we serve.

We offer:

• Professional development opportunities.
• Access to an Employee Assistance Program (EAP).
• Not-for-Profit Salary Packaging benefits (up to $15,900 tax-free!).
• Health and Wellbeing Program (WHEREFIT).
• Convenient location near public transport.

READY TO APPLY?

If you’re a Practice Coordinator passionate about helping the underprivileged, we’d love to hear from you! Click "Apply Now" to submit your application. When applying, please specify your availability in a cover letter.

Bill Crews Charitable Trust and the Exodus Foundation are separate but closely cooperating entities. Together, they deliver services and programs under the Rev. Bill Crews Foundation brand name, working to support those in need.

All Bill Crews Foundation employees are required to have completed at least three (3) COVID-19 vaccinations, including booster doses approved by the Australian Therapeutic Goods Administration (TGA). Proof of COVID-19 vaccination status will be required prior to commencing employment.

Applicants must have the right to work in Australia. The successful candidate will also need to complete a Working With Children Check and a Police Check as part of the employment process.

Please Note: This position is managed directly by the BCF People and Culture team. While we value the interest of recruitment agencies and external businesses, we are not seeking third-party support for this role at this time.