- Job posted on: 27th Feb 2020
- Applications close:
The Intake Caseworker is responsible for working directly with new and existing members of the Exodus community to support and identify goals and objectives that meet the individual whilst also facilitating access to any services they need, ensuring guests are holistically supported.This includes being the first point of contact for new and existing guests both face-to-face and via the phone, ensuring a safe and calm environment.
Many of our guests are vulnerable individuals with mental health and substance abuse issues and those who are currently, or at risk of, homelessness. The role will predominantly involve triaging these guests through intake assessments and arranging their support options through the SHW channels and where applicable, referring alternative support agencies. The Intake Caseworker will also hold an additional case load for longer term case plans.
The role will also include some occasional front of house triage and administrative duties – meaning the individual must be versatile, possess a happy and welcoming disposition, good communication skills and be able to work under pressure. At times the position will be extremely busy and will demand a person who can multitask. Most importantly, the Intake Caseworker will always undertake all duties in a caring and supportive manner consistent with Exodus core values to provide an exceptional standard of care to guests.
The position of Intake Caseworker reports to the Human Services Manager.
If you feel you are suitably qualified for this position and you can bring your experience to the role, please send a copy of your CV and cover letter to Carmen Haley at HR@exodusfoundation.org.au, using the subject line: Intake Caseworker application via EthicalJobs.
For more information about The Exodus Foundation and to access the Job Applicant Information Package, please visit our website at www.exodusfoundation.org.au.
Only people with the right to work in this country may apply for this position.
Only shortlisted candidates will be contacted
STRICTLY NO AGENCIES PLEASE