Applications are invited for the ongoing 3 - 5 day per week role of Constituent Liaison in the Office of Elizabeth Watson-Brown MP. This role is based out of the Ryan Electorate Office in Taringa, QLD.

This role will assess and respond to incoming correspondence from constituents, oversee assistance to constituents, and work closely with the Constituent Manager on matters relating to NDIS, Centrelink, migration and other government agencies. They will use databases including VoterID and will assist in the supervision of volunteers assisting with any element of the role.

The successful candidate will also assist the Office Manager with various administrative duties, which may include booking travel and accommodation for the MP and staff, management of the MP’s diary, and management of office finances.

Key Responsibilities include;

• Working with the whole Ryan team to provide timely responses to constituent phone & email inquiries
• Assisting the Constituent Manager with advocacy casework, including liaising with Centrelink, NDIS, ATO and other government agencies
• Contributing to staffing the office reception area, including triaging phone inquiries, emails, and walk-ins to the relevant team member
• Providing administrative assistance to the MP including appointments and diary management, travel, invoicing and other ad hoc tasks
• Liaising with other Australian Greens Office Managers & Constituent Liaisons about administrative issues across the federal Greens team.
• Handling sensitive and confidential information ethically and respectfully.

Applicants should possess the following skills and experience:

• Ability to work as part of a small team, under time constraints and tight deadlines, with a high level of independence.
• Highly developed written, verbal, organisational and interpersonal communication skills
• Relevant qualifications and/or experience in advocacy or office management
• Alignment with progressive Greens values and a commitment to making positive change, and ideally experience talking about Greens policies and priorities.
• Sound knowledge of Australian Greens’ policies and experience distilling complex policy information into clear correspondence
• Strong analytical skills and demonstrated capacity to comprehend complex issues, think strategically, solve problems and adapt to changing circumstances

Other desirable qualities:

• Drivers licence and access to a car
• Experience using VoterID, Nation Builder, or other data management systems
• Experience using Google and Outlook systems

Employment Conditions

This position will be offered under the Members of Parliament (Staff) Act 1984, and employment conditions are outlined in the Commonwealth Members of Parliament Staff Enterprise Agreement 2020-2023, which include;

• A full-time equivalent salary of $70,969
• Generous employer-sponsored superannuation of 15%
• Relocation assistance, studies assistance and paid study leave may also be available (subject to eligibility requirements)
• Ongoing training and professional development facilitated by the employment framework
• This is an ongoing contract and will commence on the 3rd of July, but may be open to negotiation

A probationary period of three months will apply and may be subject to extension by a maximum of two months. All employees are expected to sign a confidentiality and code of conduct agreement before the commencement of their employment.

The Greens are an equal opportunity employer. We know that strength comes with diversity and we welcome applicants from all backgrounds. We encourage Aboriginal and Torres Strait Islander people as well as people of colour, people with a disability, and those of any religion or gender identity to apply. Even if you feel you do not possess all the required skills or experience for the role/s you’re interested in, we’d encourage you to apply and provide us with information on your other relevant or aligned skills.

Should you have further questions, please contact Sophie Perkins at [email protected], using the subject line: Constituent Liaison enquiry via EthicalJobs, or call on (07) 3378 1599.

Please submit your application, via the Apply Now link.

Applications will be assessed on a rolling basis, so please submit your interest as soon as possible.