• Support the work of over 9,000 NFPs and for-purpose organisations around Australia
• Use your customer service skills for a better world!
• Hybrid work model with 2 days a week in-office, 3 days remote, & with lots of flexible work options

About Us

EthicalJobs.com.au is working to change the world, one job at a time. 

We bridge the gap between Australians who want to “work for a better world” and the thousands of for-purpose organisations that tirelessly strive to create that better world. 

As a successful, for-profit social enterprise and one of Australia’s top job-search sites for the not-for-profit sector and beyond, we support the work of more than 9,000 for-purpose organisations around the country, and have a passionate community of 300,000+ unique users visiting the site each month.

We also make regular donations to small organisations that are having a big social or environmental impact across Australia – we’ve donated over $1.9 million since 2009, and we’ve catalysed over $2.2 million in donations from the community on top of that.

We’ve consistently grown our overall impact for 16 years since we launched in 2009.

You’ll be joining a dedicated, passionate and successful team of 23 people who share a vision of a more equitable, just and sustainable world. 

We work partly remotely, but you have the option to work from our spacious office in Collingwood which has loads of natural light, high ceilings, standing desks, a large outdoor deck for lunch in the sun and drinks after work, and great food and coffee just around the corner.

About the role

Working as part of our 7-person Customer Service team (the “engine room” of EthicalJobs.com.au) you’ll be responsible for proofing, editing and approving hundreds of jobs for for-purpose employers every week, engaging with our clients by phone and email, and helping clients have the best experience recruiting staff and volunteers through our platform.

In this role you’ll be:

• Editing and proofing job ads
• Responding to calls and emails from customers
• Welcoming new advertisers to the site
• Updating our CRM database
• Creating reports for clients
• Assisting with a variety of administrative tasks

This is a great opportunity to gain an intimate knowledge of Australia’s not-for-profit and social enterprise sectors, and the thousands of organisations that are working for a better world.

About you

You’re friendly, fun and work well as part of a team.

You are resilient with a can-do, positive attitude.

You genuinely enjoy editing and proofing text all day every day, and you’re also an exceptional communicator both on the screen and on the phone.

You take pleasure in getting through your “To Do” list every day, and above all you’re absolutely meticulous with details.

Our office can sometimes be a busy, demanding place so you’re someone who thrives in that kind of environment and can easily work at high speed across multiple web applications.

You don’t need particular experience to succeed in this role, but ideally you’ve got some experience either working or volunteering in the not-for-profit sector, so you do have some understanding of how NFPs work.

And you’re keen to learn more and gain a deeper insight into how organisations that “work for a better world” really work.

Finally, you’re passionate about our vision of a better world and would love to contribute to the success of our social enterprise.

Key Selection Criteria:

1. Experience editing written text in a paid or volunteer role
2. A meticulous eye for detail
3. Experience working with customers in any capacity
4. Exceptional written and verbal communication skills
5. Demonstrated ability to use a variety of web applications in a fast and accurate manner
6. Great time management
7. Excellent phone manner
8. Demonstrated commitment to "working for a better world” (eg: experience working or volunteering in the not-for-profit sector)

Hours: Ideally full time, but with an option to work 0.9

Location: Hybrid remote/in office (minimum 2 days/week in our Collingwood office)

Reports to: Manager, Customer Service Team

Salary: $67,000 p/a plus 11% super plus participation in our organisational bonus plan

What do you get beyond a great remuneration package?

• Flexible start/finish hours
• Work remotely most days if you’d like
• Flexibility to work a 9-day fortnight if you’d like
• Excellent paid maternity/paternity leave entitlements
• Paid professional development opportunities
• Monthly social events
• The opportunity to have a real impact on the work of over 9,000 charities and social  enterprises across Australia!

Plus when you’re working in our Collingwood office:

• A light- and plant-filled work space, with beautiful outdoor deck for outdoor meetings and drinks, and close to public transport
• A standing desk 
• Unlimited fruit, nuts, chocolate, tea and coffee
• Pet-friendly workplace – a number of staff regularly bring their dogs in to make the office more fun.

Our Team Values

We’re:

• Impactful: We work with purpose and are passionate about building a better world. We’re progressive, seeking to make an impact every day and set an example for ethical work.
• Caring: We’re compassionate, supportive and proactively help each other out. We have a positive outlook and aim to have fun at work.
• Open: We’re transparent and honest. We communicate openly and listen to each other. We respect different opinions and trust each other’s abilities.
• High Performing: We’re focused, dedicated, resilient and resourceful. We try to do our best every day and improve our work over time. We strive to learn and grow as individuals, and we recognise our achievements as a team.

Excited?

Please download the attached position description (PD) for the selection criteria, salary and other info, plus application instructions.

Women, Aboriginal and Torres Strait Islander peoples, people of diverse gender, age, and cultural backgrounds are strongly encouraged to apply.