Help shape the future of electricity pricing

We’re looking for Energy Consumer (aka Customer) Representatives for Focus Groups on energy bills…

We’re inviting customers to take part in a small number of paid Focus Groups that will help design fairer, clearer and more customer-led electricity pricing for the future. This work is part of the #BetterTogether Customer-led Tariffs initiative, led by The Energy Charter in partnership with energy retailers, networks and consumer representatives.

What’s this about?

Many customers tell us that electricity pricing feels confusing, unpredictable or hard to trust. We want to change that, by designing pricing options with customers, not just for them.

These Focus Groups will explore:

• What matters most to you when it comes to electricity bills
• How different pricing options might work for real households
• What would make pricing feel fairer, clearer and easier to manage
• Some knowledge of energy pricing would be beneficial

What’s involved?

• Three facilitated groups (online) from June to September 2026
• Optional short follow-up activities
• Clear, Plain-English materials
• Support for accessibility needs
• Participants will be acknowledged for their time (consulting or honorarium payments provided)

Who can apply?

We’re keen to hear from customers and customer representatives including:

• People managing tight budgets or rising energy costs
• Life Support Customers
• Renters and apartment residents
• Households with solar, batteries or EVs
• Regional, rural and suburban customers

Why take part?

By joining a Focus Group, you’ll:

• Have a real say in shaping future pricing options
• Help ensure customer protections are built in from the start
• Contribute to work that will inform real-world trials and reform

Next steps

Click Apply Now to submit your application.

Complete the attached form and have a look at our Terms of Reference.

If you have any questions please contact Bec Jolly - Director, Energy Equity on [email protected] using the subject line: Energy Consumer (Customer) Representatives - Remote / Work from Home enquiry via EthicalJobs or 0434 182 857