FVREE's logo

Case Support Worker - Assessment and Response

  • Looking for a change? Family violence work could be for you
  • Work in Intake and Assessment as part of our Access and Response team within The Orange Door
  • Work effectively within an integrated team made up of a number of professional disciplines
  • Supportive and collaborative team environment
  • Six Month Parental Leave Backfill
  • Full time (38 hours per week)
  • Croydon location

about us

We are a leading specialist family violence service in Melbourne’s eastern suburbs. Our vision is for our community to be free from family violence where everyone is safe. Previously EDVOS, we’ve just launched our new name and identity to better express the important work we do, and agitate as a change agent for our clients and the community.

We’ve grown to a team of around 170 people in recent years, as response service have expanded following the Royal Commission into Family Violence. We provide access and initial response services in partnership with other agencies through The Orange Doors in Croydon and Box Hill, and case management services through our support and recovery team in Ringwood.

We also work to change attitudes to gender equality to prevent violence from happening in the first place, and equip the community to respond to disclosures of abuse. We do this through a range of initiatives delivered by our primary prevention, education and training team.

We apply an intersectional lens to all of our work. Our approach is trauma informed, strengths based, and person centred.

What our clients are saying: “My case manager supported me with deep care. She helped me in every aspect through her wisdom and patience. She makes sure that I am doing well. Without her, I wouldn’t be as hopeful."

What our people are saying: “I love the culture at FVREE and how supportive the environment is. It’s something I had not experienced until I came here.”

About the Opportunity

The primary role of a Case Support Worker is to undertake a range of administrative tasks and organise daily priorities which directly support the case management team to provide support to adults and their children who are responding to family violence.

Essential to your success

  • A minimum Certificate IV in Community Services or working towards tertiary qualification in a related discipline
  • Basic understanding of family violence, including knowledge of Trauma Informed Practice and Case Management
  • Competency with Microsoft Office suite of programs
  • Excellent organisational, administration and time-management skills
  • Well-developed conceptual, analytical and problem solving skills
  • Ability to foster positive working relationships and capacity to work as a member of a team
  • Demonstrated understanding and respect of the Child Safe Standards and child safety principles including the safety of Aboriginal and Torres Strait Islander children, children from culturally and linguistically diverse backgrounds as well as children who identify as LGBTI as well as children with a disability


The role of The Orange Door is to provide:

  • A more visible contact point so that people know where to go for specialist support
  • Help for people to identify family violence and child and family safety and wellbeing issues
  • Advice based on contemporary risk assessment tools and guidance and best available information
  • Specialist support and tailored advice for victims of family violence, families and children, and perpetrators
  • A strong focus on perpetrator accountability
  • Connection and coordination of access to support
  • An approach across the spectrum of prevention, early intervention and response

Why work with us?

  • We offer wrap around support for new people to develop skills on the job
  • We are a welcoming, supportive and inclusive team – we are proud of our culture
  • We walk the talk on inclusion: bring your whole self to work
  • We believe in lifelong learning and support you to engage in professional development
  • We have great benefits like parental leave, EAP and wellbeing supports
  • We know flexibility is important – work a day a week from home in full time roles

We celebrate diversity in all its forms, and welcome interest in our work from people with a range of experiences.

Our Commitment To Safety, Equity, Diversity and Inclusion

Due to the specialist nature of the work and services FVREE provides FVREE predominantly employs women, including women from the lesbian, gay, bisexual, trans and intersex (LGBTI) communities, as per the findings of Equal Opportunity exemption H327/2017 and by special measure.

FVREE actively promotes a safe and inclusive workplace where workers are free from discrimination and are afforded dignity and respect. We encourage applications from women of all abilities, as well as from Aboriginal and Torres Strait Islander people, women from culturally and linguistically diverse backgrounds and those who identify as LGBTI.

FVREE is a child-focused and child safe organisation and is committed to promoting and protecting the safety and interests of children. All appointments with FVREE are subject to a police records check, working with children check and reference checks.

Keen To Apply Or Want To Know More

Please review the Position Description for a full list of accountabilities and criteria.

For further information regarding the Case Support Worker role, please contact Chelsea Jarrott, Team Leader - Specialist Family Violence, Outer East Orange Door on (03) 9259 4200.

Interviews will be held as suitable applicants are identified, so don't miss out! Please submit your application online by clicking 'apply now'.

A position description is attached.

How to apply

This job ad has now expired, and applications are no longer being accepted.

Email me more jobs like this.