Employment Status:

• Part time 30.4 hours per week - 4 days.
• Hybrid work arrangement with minimum 50% of days on site. Tuesday and Wednesday preferable on site.
• This a fixed term parental leave cover role commencing in July 2025 and is expected to conclude on 30 September 2026.
• AWARD DETAILS: Social, Community, Home Care and Disability Services Industry Award 2010 (SCHADS)
• SALARY: Award Level 6.1 plus superannuation, generous salary packaging available
• REPORTS TO: Director of Programs and Operations
• LIAISES WITH: EDV executive, managers, staff and volunteers, external stakeholders 

WHAT WE ARE LOOKING FOR

Are you a proactive, solutions-focused professional who thrives on variety and enjoys working across a broad range of functions? We're seeking a Manager Operations to lead the engine room of our organisation, providing strong, stable support to our programs and the dedicated teams that deliver them. This role is ideal for someone who excels in dynamic environments, responds confidently to changing needs, and brings a positive, “can-do” approach to their work. You'll bring flexibility, a strong service mindset, and a practical, problem-solving approach to keep things running smoothly and effectively.

ABOUT US

Eating disorders are complex and debilitating mental illnesses that affect up to 1 in 20 people. Like any mental illness, they are not the fault of the individual and can affect anyone no matter their age, gender or background. While serious, eating disorders are treatable. With the right support, full recovery is possible for everyone.

Eating Disorders Victoria (EDV) is the trusted guide for Victorians affected by eating disorders. We help people get the support they need to inspire hope and ensure the earliest possible recovery. Eating Disorders Victoria is an incorporated association and registered charity with the Australian Tax Office and the Australian Charities and Not for Profit Commission (ACNC).

We strongly encourage applications from applicants with diverse experience and backgrounds. We welcome people with lived experience of an eating disorder and the experience of people who have been carers, families, or supporters.  

How we work

We are a committed, engaged and progressive community health service who value innovation. We are known for developing and delivering eating disorder services that can’t be found anywhere else in Australia, or even the world. We are a strong voice for people affected by eating disorders and actively advocate for our eating disorder affected community at state and national level.

We pride ourselves on being a vibrant place to work, where creativity, collaboration and lived experience are highly valued and supported.

Our work is guided by our values of Courage, Lived Experience, Authenticity, and Optimism.

Where we are going

We are moving through an exciting time of reform in Victoria’s Mental Health System, and have every intention of ensuring eating disorders are fully supported in this new system. We want eating disorders to be considered core business when it comes to mental health, so that more Victorians are identified, diagnosed and put on the path to recovery, sooner.

We are focused on delivering high quality, data-driven community services that demonstrate the impact of our work, while underscoring the growing community demand for specialised eating disorder services. Underpinning this is an evolving culture of strong clinical governance, which supports the wellbeing of staff, volunteers and our service users.

We consider the lived experience workforce to be pivotal to the future of eating disorder treatment and are positioned to be leaders in this emerging field.

What we can offer you

• A genuinely nice place to work – we know that our people are our best asset
• Support and encouragement to grow your skill set in a hands-on environment
• Ability to take ownership of your role
• Opportunities to engage in a fun social calendar of events
• Ability to take scheduled mental health days to focus on your personal wellness
• Regular supervision provided for all staff

ROLE STATEMENT

This role collaborates closely with EDV executives and managers to ensure the Operations priorities align with organisational goals. It is responsible for overseeing Operations and Human Resources to ensure the smooth and efficient operation of EDV’s Programs.

Proactively addressing risks and issues are essential elements of the role. A key focus is overseeing policies and processes and ensuring compliance with relevant regulations and awards. Effectively managing relationships with external stakeholders and service providers is vital to enhance service delivery and mitigate risks.

The manager also leads the Operations Support Officer providing guidance, support, and oversight, to ensure they effectively perform in their role.

EDV has a commitment to supporting the Lived Experience Workforce through the EDV Wellbeing Framework. Candidates who have lived experience of an eating disorder or who have lived experience of caring for a person with an eating disorder must align with the definitions as detailed in the attached Position Description.

KEY ROLE RESPONSIBILITIES

Strategy

• Collaborate with the leadership team to develop and implement Operations initiatives that support the organisational strategy

IT Support

• Engage and manage IT service providers to ensure technology solutions align with objectives (hardware and software installations, technical support)
• Implement and maintain cybersecurity policies and processes to minimise risk and promote a secure work environment
• Manage the setup, maintenance, and inventory of IT equipment, support the utilisation of the Microsoft suite of applications
• Develop and maintain IT policy documentation and user guides.

Premises

• Ensure the office environment is well maintained, safe and conducive to productivity
• Manage relationships with building and landlord stakeholders and external contractors ensuring EDV’s needs are represented
• Coordinate office refurbishments, relocations and ongoing maintenance

Occupational Health & Safety (OHS)

• Ensure compliance with OH&S regulations overseeing the implementation and monitoring of OH&S policies and procedures.

Human Resources

• Manage HR systems and ensuring accurate documentation and records
• Provide consultation and advice across people-related matters
• Develop and implement HR policies and processes ensuring compliance with relevant regulations and awards
• Support the recruitment of staff including advice on sourcing, selection and onboarding.

Salesforce

• Facilitate and oversee external Salesforce support to maximise effective utilisation across all programs and services
• Manage and support relationship with external Salesforce contractor

Stakeholders

• Foster strong relationships with internal and external stakeholders through effective communication and collaboration.
• Proactively facilitate discussions and address issues to ensure alignment with organisational goals.

Leadership

• Lead and supervise the Operations Officer setting clear performance expectations, offering coaching and feedback, and fostering development.

Other

• Under the direction of Director Programs and Operations, contribute to various initiatives across the organisation.
• Provide information and reporting in line with Board and Department requirements

KEY SELECTION CRITERIA

Essential:

• Qualifications in HR, Business Administration or related field, or equivalent experience
• Experience working in a broad operations role, overseeing a range of functions
• Ability to develop and implement HR and operational initiatives that align with organisational goals
• Proven ability to develop and manage operational processes
• Understanding of Salesforce or other Client Management System with foundational skills in navigating both the user interface and backend functionalities
• Experience in data analysis and reporting
• Proficient in the operation and troubleshooting of office technology and IT infrastructure
• A foundational understanding of cybersecurity principles, with experience in recognising potential security threats and implementing protective measures
• Proven ability to bring people together to accomplish shared objectives
• Strong verbal and written communication skills and ability to interact with stakeholders at all levels
• Strong analytical and problem-solving skills, with a proven ability to make informed decisions, resolve challenges, and drive process improvements
• Experience in managing budgets and resources effectively
• Strong Microsoft Office skills and knowledge of products including SharePoint, Outlook, Word, Excel

Desirable:

• Experience in human resources management, including recruitment, performance management, employee relations, HR policy and compliance with employment laws.
• Proficiency in HRIS and other relevant software tools
• Experience in a not-for-profit organisation
• Experience working in the mental health or social services sector
• An understanding of eating disorders, body image and related issues, and their impact on individuals, families and carers

Employment conditions

Location: This position will be based at the EDV office on Level 2 of the Magpies Community Centre (corner Lulie and Abbot Streets, Abbotsford). 

Normal working hours will be between Monday to Friday, 8:30am to 5pm.

Subject to satisfactory Working with Children Check, National Police Check and completion of Conflict-of-Interest Declaration. 

Probationary period will apply (6-months). 

Ethical requirements

All EDV staff are required to adhere to the EDV Code of Ethics, Code of Conduct, Core Values and guiding principles and relevant organisational policies, practices and guidelines. 

HOW TO APPLY

To apply, please navigate to the 'Apply Now' section and include a resume and a cover letter including a specific response to each of the Key Selection Criteria (found on the position description). Please combine these as a single document. Direct applications to EDV via email will not be monitored.

For more information about the role and working at EDV contact Bayly Heptinstall, Manager HR and Operations at [email protected] using the subject line: Manager, Operations enquiry via EthicalJobs.

A position description is attached.