Edith Cowan University Student Guild

The Edith Cowan University Student Guild is looking for two dynamic and passionate individuals to join our team as Guild Student Assist Officers providing advocacy and support services to ECU Students across academic, financial and welfare matters. The roles are part time of 3 days per week (Wednesday, Thursday, Friday) and 4 Days per week (Tuesday, Wednesday, Thursday, Friday).

*Note that work days are not negotiable at this stage

PLEASE DO NOT APPLY IF YOU DO NOT HAVE THE REQUIRED ESSENTIAL REQUIREMENTS FOR THE ROLE. You are required to provide a resume and a cover letter addressing the essential criteria. (Applications that do not provide a cover letter specifically addressing the selection criteria will not be considered for shortlisting). Please also state in your cover letter whether your preference is for the 3 day or 4 day a week position or both.

The Edith Cowan University (ECU) Student Guild is a not for profit organisation and peak representative body for all ECU Students. Guild Student Assist (GSA Officers) are integral to providing core advocacy and support to students, on behalf of the Guild, covering a wide range of services.

We are looking for a passionate, dynamic individual to join our Joondalup and Mt Lawley based teams as a Guild Student Assist Officer. There will also be a requirement for occasional travel to our Bunbury campus on a rostered basis.

We are searching for applicants with comprehensive demonstrated experience in a similar advocacy support role who is professional and passionate about helping people, and who is also administratively competent, and thorough. Applicants with Financial Counselling qualifications and experience will be highly regarded.

This is a dynamic and, at times, fast paced role where you will be assisting students with varied academic appeal processes to direct liaison with Schools and Departments of the University; as well as other varied personal student support needs.

SELECTION CRITERIA

Qualifications

• Completion of a degree in a relevant human/community services discipline or an equivalent combination of relevant experience and/or education /training.

Essential

• Demonstrated experience delivering advocacy services in a multi-cultural environment.
• Demonstrated ability and experience in dealing with others sensitivities and confidentiality through developing and maintaining professional support based relationships.
• Demonstrated practical expertise interpreting and applying relevant policy, rules, procedures and guidelines.
• Well-developed verbal and written skills and ability to effectively adjust communication and listening styles to interact clearly and concisely at all levels across a diverse client base and professional contacts.
• Demonstrated experience operating in a dynamic customer service environment.
• Proven time management and organisational skills and ability to manage a high volume of tasks and competing priorities in a structured manner to ensure timeline adherence.
• Ability to research, evaluate and submit continuous process improvement initiatives to align with changes in related services best practices.
• Demonstrated experience and proficiency in using the MS Office Suite particularly – Outlook, Word, Excel and PowerPoint.

Desirable

• Experience in using the Clinical Management System, Cliniko

Other Position Requirements

• Current C class driver's license
• Able to attend the Guild's offices at Joondalup, Mount Lawley and Bunbury campuses to ensure consistent Guild business continuity.
• National Volunteer Police Certificate or agreement to make an application for such

What we offer

• Additional 3% employer superannuation contribution on top of SGC rate
• 15 Personal/Carers Leave days (P/T pro-rata, accrued in accordance with ordinary hours worked)
• 2 Wellness Days per calendar year
• 10 Pandemic Leave days per calendar year (P/T pro-rata)
• Flexi-time
• Penalty rates for any time worked outside of 7am-7pm
• 18 weeks paid parental leave, in addition to government payments
• Blood Donor Leave 4 times per annum
• 10 days per annum Family & DV Leave
• Study Leave

Our values are at the heart of everything we do. We will always put our people first to ensure customer satisfaction and make a positive difference in our communities. The people who work for ECU Student Guild are at the centre of ensuring this through taking ownership of our roles and working collaboratively with those around us.

We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have equal access.

A position description is attached.