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Internal Sales Agent / Customer Service

  • Warm Leads
  • Sustainability and energy efficiency sector
  • Growth opportunities

Due to our team's ongoing success, we are seeking an Internal Sales Agent / Customer Service team member to join our Adelaide team.

The Company

Ecovantage was established in 2007 to support businesses and households to reduce energy use and contribute to the fight against climate change through a reduction in emissions. Our offices in Sydney, Melbourne, Adelaide and Sunshine Coast are staffed with employees who are genuinely passionate about climate change and are dedicated to helping our customers manage carbon and energy.

With dedicated engineers, compliance officers and program managers in each state, we offer localised support to our implementation partners, which enables us to ensure comprehensive compliance within the schemes. Our extensive experience in the industry means we have honed our systems and processes to gain efficiencies around evidence collection and processing, allowing us to scale our activities up or down as the local markets dictate.

We work within the energy efficiency schemes in New South Wales, Victoria, South Australia and Queensland, as well as the national Renewable Energy Target scheme and Emission Reduction Fund, to help commercial and industrial organisations, and small to medium enterprises, access incentives for energy efficiency upgrades. Since 2007, we have helped Australian businesses and households abate over 9 million tonnes of greenhouse gases. Our goal is to reach 10 million by 2025.

We offer

  • Uncapped commissions - this will give you the opportunity to grow your earning potential
  • A competitive salary that will be based on your skills and experience
  • A collaborative work environment with a supportive team that is passionate about sustainability and the environment
  • Diverse and inclusive culture
  • Fantastic growth opportunities

Please visit our website for more information on Ecovantage.

About the role

In this position you will be responsible for making sales calls to interested customers on the products available to them under the various Energy Savings Schemes within Australia. This role is an excellent opportunity to join a business who wants to help others lower emissions and their cost of operations by becoming more energy efficient.

The main responsibilities of the role are:

  • Calling warm inbound leads and converting them into opportunities
  • Perform call backs where required to customers within agreed time frames
  • Answering inbound general inquiries via phone and email
  • Helping customers compare products against their own personal requirements
  • Delivering exceptional customer service to customers
  • Assisting client enquiries by investigating and troubleshooting to resolve and if need be escalate
  • Achieving monthly revenue targets and KPI’s
  • Accurate data entry for maintenance of our CRM system

Skills and Experience Required

  • 12+ months experience in selling and sales techniques, particularly over the phone;
  • Demonstrated ability to close a sale;
  • Results driven and motivated to achieve set targets and KPI's
  • Successfully manage a pipeline of warm leads with outbound calls
  • Exceptional customer service skills;
  • Well-developed communication skills, particularly verbal, but also written;
  • Excellent attention to detail skills;
  • Ability to multitask, prioritise and meet time sensitive deadlines; and
  • Great commitment to teamwork.
  • Great ‘can-do’ attitude
  • Keen interest in learning about sustainability and energy efficiency
  • Bring positivity to your work every day!

How to apply

If you feel that this is the role for you, we encourage you to apply. Please click the "Apply Now" button and include your resume and cover letter as part of your application.

How to apply

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