About Energy Consumers Australia (ECA)

ECA is the independent, national voice for residential and small business energy consumers. We’re a small independent organisation with a big impact.

We amplify consumer perspectives to influence decision‑makers and ensure the energy transition delivers fair, affordable and reliable outcomes for everyone.

Our three promises guide everything we do: bold ideas, expert analysis and faultless execution.

What it's like to work at ECA?

See the video below.

About the role

As Manager, Consumer Advocacy, you will:

• Drive strategic advocacy by researching emerging issues, developing policy positions and contributing bold ideas that advance ECA’s seven consumer-centred targets (equity, value, agency, ownership, control, justice, representation).
• Deliver projects – manage or contribute to key advocacy projects on time, on budget and with measurable impact.
• Engage stakeholders – build relationships with governments, market bodies, industry and community organisations to strengthen consumer outcomes.
• Represent ECA in consultations, meetings and events, clearly communicating consumer interests and ECA’s positions.
• Collaborate internally to grow a high-performance culture that values innovation and knowledge sharing.

Who you are

• Critical thinker with a passion for consumer rights, public policy and the energy transition.
• Strong in research and communication, able to distil complex information for diverse audiences.
• Comfortable managing competing priorities in a fast‑paced environment.
• Skilled at building relationships, gaining consensus and negotiating practical solutions.

Qualifications & experience

• Tertiary qualification in Law, Economics, Engineering, Public Policy, Social Sciences or related field.
• Experience in policy, advocacy or regulation (energy sector knowledge is a plus, but a commitment to consumer advocacy is essential).
• Project management and stakeholder engagement experience desirable.

As a proud member of the Australian Disability Network, we welcome applicants of all abilities, as well as genders, LGBTQ+ identities, ages, cultures and religions.

Applicants must have the right to work in Australia, and a criminal‑history check will be conducted.

Benefits

• Hybrid work model (3 days office / 2 days WFH).
• 5 additional ECA leave days + 4 weeks annual leave.
• Sydney CBD (opposite Town Hall) or Melbourne CBD (near Central Station).
• Access to leading policy experts and career‑development opportunities.

Our culture

According to our March 2025 all-staff survey:

• We do meaningful Work - 85% of staff are proud to work at ECA and 80% feel their work makes a real impact for energy consumers.
• We have supportive managers - Over 90% think managers at ECA provide encouragement and regular feedback; they give staff autonomy and recognise their contributions.
• We respectful each other - Over 80% agree that ECA fosters a respectful, inclusive environment for diverse views and collaboration.
• We hire and build a purpose-driven team - 95% staff trust that ECA hires capable people based on merit, creating a high-performing, mission-focused workplace.

How to apply:

Apply ASAP – we review applications as they arrive.

Please apply online, for questions and adjustments during the recruitment process, or for the full job description please contact Ed Oldbury at Knighton Consulting: [email protected] using the subject line: Manager - Consumer Advocacy enquiry via EthicalJobs.