• Part-time (0.8FTE) position until 30th June 2025
• This position is based at either our Byron Bay or Coffs Harbour office
• $50.86 per hour + Super + Generous Salary Packaging benefits of up to $18,550

EACH is the Lead Agency of the Therapeutic Alliance (TA), a consortium of community based, not-for-profit services who provide services across the North Coast of NSW. The alliance will deliver the Primary Mental Health Program (PMHP) through a multidisciplinary, person centred, hub-and-spoke model of care.

About the role

EACH is seeking an Engagement and Experience Manager to join the Therapeutic Alliance consortium, in supporting our service hubs located at Port Macquarie, Coffs Harbour, and Byron Bay. 

As the Manager you will be responsible for:

• Creating and putting into practise proactive measures to strengthen connections with communities of recovery and ensure their needs are met. This includes monitoring and evaluating their effectiveness.
• Codesigning and implementing programs that strengthen communities of recovery, whether virtual, cultural, geographical, service, or social issue based.
• Establishing and maintaining accountability for how customer viewpoints and lived experiences influence and direct operations.
• Enabling communication and cooperation between spokes and hubs to ensure local operations contribute to community wellbeing.
• Developing and implementing training programs for staff.

For more information please contact Dan Putt (Evaluation Outcomes and Care Systems Integration Manager) at [email protected], using the subject line: Engagement and Experience Manager - Byron Bay / Coffs Harbour enquiry via EthicalJobs.

Resumes sent to Dan directly will not be considered.

f you are a recruitment agency or employment service wanting to promote your service or refer someone, please contact [email protected], using the subject line: Engagement and Experience Manager - Byron Bay / Coffs Harbour enquiry via EthicalJobs. 

Who we’re looking for

We are looking for an experienced Manager with a strong understanding of, and commitment to, cultural safety and trauma-informed care, as well as valuing diverse backgrounds and life experiences.

To succeed in this role, you will have:

• 5+ years of experience working with vulnerable populations (particularly those with substance use disorders and/or mental health conditions), in community outreach, program development, mental health lived experience, community development, or a related field.
• Demonstrated experience in leading and managing a team.
• Experience with community-based recovery services and knowledge of program evaluation and data analysis.

Qualifications

• Bachelor's degree in social work, public health, community development, or a related field.
• Current state-based driver’s license.

What we offer

EACH is committed to developing our people. At EACH you’ll be supported to be your best.
We provide:

• Work arrangements that flex to you
• Providing opportunities to grow and develop
• Competitive salary based on qualifications and experience
• Professional support and supervision
• Opportunities for internal career progression across QLD, NSW, ACT, and VIC
• Generous Not-for-Profit Salary Packaging of up to $15,900 free income tax per year AND up to $2,650 additional tax-free money to spend towards meals entertainment
• Support through a comprehensive Employee Assistance Program
• Novated leasing arrangements

Applications may be reviewed during the advertising period.

Join EACH: Make a Difference Today

For over 50 years, EACH has been dedicated to enhancing lives and fostering stronger communities through our health and support services. We're seeking compassionate individuals to join our team and make a meaningful impact. Together, we'll create a brighter future for individuals from all walks of life. Apply now and start making a difference.

We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.