Job Description

• Part-time (0.4FTE) ongoing opportunity - currently Monday and Wednesday, subject to change based on business needs.
• Based at our Ferntree Gully office
• No On-Call Roster - enjoy your evenings/weekends free to relax and recharge!

At Each, we're passionate about supporting older adults. As a member of our dynamic team, you'll play an essential role in ensuring high-quality, personalised care for clients throughout our VIC footprint.

Duties include:

• Optimising Service Delivery: Use Carelink+ and collaborate with case managers to ensure services are scheduled effectively, maximising client satisfaction.
• Rostering Care Workers: You'll be responsible for coordinating both internal and external Support Workers, ensuring all in-home care services run smoothly. You'll create and maintain detailed rosters, adjusting them as needed to reflect availability, workload, and operational needs.
• Building Relationships: Manage relationships with Support Workers, brokered agencies, and older adults to ensure needs are met efficiently.
• Handling High-Volume Emails and Calls: Manage incoming calls and emails from internal and external stakeholders promptly ensuring a responsive and friendly service for all.
• Reporting & Administration: You’ll provide regular reports on staffing levels and roster performance, and support with administrative tasks as required.

For more information please contact Cindy Burrows (Support Services Team Lead • Home Care Packages) at [email protected] using the subject line: Admin Officer - Scheduling/Rostering enquiry via EthicalJobs.

Who we’re looking for

We’re looking for a proactive problem-solver with strong experience in an administrative role, along with transferable skills who can thrive in a fast-paced, dynamic environment. Your organisational skills and adaptability will be key to ensuring high-quality service delivery.

Key qualities we’re looking for:

• Experience: Strong administrative background, ideally with some rostering experience (7-day roster experience is a plus). Don’t have rostering experience but have a transferrable skill set? We’d love to talk to you!
• Tech Savvy: Ability to learn new IT systems quickly. Prior use of CRM’s and experience using Carelink+ is highly desirable.
• Communication: Excellent skills in liaising with a wide range of people, including negotiating and problem-solving with various stakeholders.
• Team Player: Ability to work closely with a multidisciplinary team while managing tasks independently.

Qualifications

• Certificate IV Business equivalent or demonstrated learned experience

What we offer

EACH is committed to developing our people. At EACH you’ll be supported to be your best.

We provide:

• Diversity & belonging – We value all backgrounds, abilities, and identities and are committed to cultural safety.
• Boost your take-home pay – Not-for-Profit Salary Packaging (up to $15,900 tax-free per year) plus an extra $2,650 tax-free for meals and entertainment.
• Endless career opportunities – With over 200 programs across QLD, NSW, ACT, and VIC, there are plenty of pathways to progress.
• Free, confidential support – Our Employee Assistance Program is available for you and your family.
• More leave when you need it – 4 weeks annual leave, sick/carer’s leave, family & domestic violence leave, and the option to purchase extra leave.
• 17% annual leave loading (get paid more on your holidays) 
• See more Each benefits here.

*Please note that applications will be reviewed as they are received. Interviews may take place during the advertising period - so don't miss out and apply today!

Next Steps in the Hiring Process

Thank you for your interest in joining Each! To learn more about next steps, please check out our Hiring Process Guide.

Click "Apply now" to submit your application.

We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.

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A position description is attached.