• Join a dynamic award-winning fundraising agency
• Part time contract, 10-20 hours a week with flexibility to fit around other commitments
• Engage with passionate participants of epic fundraising events
• Help some of Australia and New Zealand's most loved charitable causes change the world

THE ROLE

Are you a supporter care or customer service star who loves building relationships and engaging with people no matter what platform you are on?

When you join Donor Republic, you’ll be part of an exciting and growing full-service fundraising agency dedicated to the not-for-profit sector. From strategic development through to executing powerful fundraising and marketing campaigns, we’re a fun and upbeat team committed to helping organisations across Australia and New Zealand do life-changing work.

As part of our Supporter Experience team you will develop strong relationships with fundraising campaign participants (primarily event fundraising / peer-to-peer campaigns) and help our amazing charity partners kick big goals.

You’ll be responsible for implementing strategies to engage supporters and provide best in class customer service. By providing best practice supporter engagement, maintaining data quality and integrity, and providing high quality support for donors you will help reduce supporter attrition, grow loyalty and achieve revenue targets.

This is a part time contract role of 10-20 hours per week (depending on availability of candidate) and ideally spread across 4 or 5 days a week.

Key Responsibilities:

• Provide the best possible supporter-centric relationship management of client’s event participants, supporters and donors and ensure that all interactions with supporters are conducted in a positive manner, accurately reflecting the client’s values and vision
• Build strong relationships with participants to support their fundraising
• Manage and respond to inbound enquiries from participants and deliver outbound engagement via multiple channels – emails, phone, SMS and social media – and regularly reporting on outcomes
• Manage and facilitate social media communities by responding to social media messages and developing discussions
• Assist with social media content development and production
• Coordination of fundraising incentives and rewards and other supporter experience areas as required

Key Skills required:

• Previous experience working in a supporter or customer services environment, ideally in the charity or fundraising sector – essential
• Demonstrated ability to build and deepen meaningful relationships with external stakeholders, particularly event participants and donors – essential
• Great communications and interpersonal skills with proven experience in delivering warm, genuine, enthusiastic, and first-class customer service – essential
• Experience with Meta Business Suite and communicating across social media platforms, particularly from a community management perspective – highly desirable
• Understanding of fundraising CRM systems and data management – desirable

If you are thinking of using your brilliant customer service, community building or social media skills in the charity sector this is the opportunity for you.

For more information on the role please contact Maria on [email protected] using the subject line: Supporter Relations Coordinator enquiry via EthicalJobs.