• Location:  Maryborough, Bundaberg, Maroochydore, Caboolture, Emerald, Gladstone, Rockhampton
• Remuneration:  $86,908 - $95,298 per annum

Our Housing and Homelessness Services division provides a range of services and referrals to offer housing solutions for diverse customer groups
 
Through Housing Service Centres across Queensland, HSC staff are our main contact points with customers. They connect them to information, options and support services to meet their housing needs.
 
HSC staff work with customers to develop a plan that empowers them to improve their whole-of-life wellbeing and achieve safe, secure and sustainable housing.
 
Our work aims to reduce the barriers many Queenslanders face to access safe, secure and affordable housing and helps create pathways for them to achieve housing independence.
 
Watch the video below to hear from staff who work at Housing Service Centres.

What you will be doing

• Approve high and very high need social housing applications and transfers, and quality assuring application assessments.
• Develop effective professional relationships with stakeholders to improve customer outcomes and processes and manage formal internal and external complaints and facilitating resolutions.
• Represent the department in appeals and attending the Queensland Civil and Administrative Tribunal.
• Supervise team activities and exercising delegation as required, including monitoring performance, workload management, addressing operational issues and reporting.
• Manage and assess properties, conducting condition appraisal inspections and providing advice on maintenance requirements.
• Contribute to portfolio renewal plans and implementation of property developments.
• Primarily works in the field, which includes meeting with customers in their homes. Conditions are changeable and can be volatile, requiring varying degrees of vigilance and management of risk. Regional roles may involve intra-state travel overnight.

Enquiries: Alex Tindale, Phone: 0461 360 255

A position description is attached.