• Position Title: Senior Customer Service Manager
• Location: Maryborough
• Remuneration: $114,625 - $122,400 p.a.
• Directly assisting customers experiencing homelessness, working collaboratively to plan and deliver housing assistance.

If you have an ability to understand customers and stakeholders, encouraging a strong customer-focus and build understanding perspectives within the team, and to use a balanced approach to managing conflicting demands and assist the team to adapt to a changing environment, we encourage you to submit your application.
 
Note this role requires regular field travel within the Region.
 
The Queensland Government has launched Homes for Queenslanders - an ambitious plan for a fair and sustainable housing system that ensures better housing outcomes both now and for future generations.
 
Homes for Queenslanders works across the housing system including planning reforms, local government partnerships, housing construction and infrastructure, community housing providers and the homelessness sector.
 
It outlines the government's vision for a fair and sustainable housing system under five key pillars. Initiatives in Homes for Queenslanders have been developed to support Queenslanders into safe and secure housing and to improve housing affordability for all.

Diversity and Inclusion

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
 
We are actively seeking to increase representation of employees who are part of diversity target groups, and we may take this information into account when deciding which applicants are best suited to positions (as provided for in section 45(2)(b)(iii) of the Public Sector Act). We encourage applications from people with diverse backgrounds to disclose and provide consent to this information to be considered in the application process.

Applying for the role

Note: Possession of a current Queensland driver's licence is a mandatory requirement for this role.
 
You should download the below documents and consider whether you have the capabilities we are looking for to successfully perform this role.

To apply for this role you will need to submit your current resume as a two-page response addressing through examples, how you demonstrate the behaviours listed under what we are looking for, and the completed questionnaire.
 
You need to nominate your preferred location/s should you be offered a role. These positions are based at Townsville, Maryborough, and Ipswich.
 
Applications will remain current for a period of 12 months.
 
Enquiries: Paul Roberts, Phone: 07 3007 4459
 
Job Ad Reference: QLD/597877/24

A position description and applicant guide are attached below.