• Work Type: Full Time (30 - 38 hours per week) - 4 or 5 days per week (flexible)
• Sector/s: Not For Profit (NFP)
• Location: Sydney NSW- Inner West (3 locations)

Detour House Inc is seeking an Operations Manager to ensure high quality, efficient service delivery and operations across the organisation.

Detour House Inc is a not-for-profit organisation dedicated to supporting women and girls by providing trauma-informed safe spaces and personalised programs aimed at preventing homelessness. Our work is centred around three core services:

• Detour House, a residential alcohol and other drug treatment program for women (18+);
• Detour House Transitional, which offers ongoing support and stable, affordable housing for women who have completed the initial 3-month program; and
• The Girls Refuge, a crisis accommodation and support service for young people aged 13 to 17 who are at risk of or experiencing homelessness.

We are passionate team seeking a proactive, efficient and resourceful leader with great attention to detail to help us enhance our back-end policies, procedures and systems, and manage organisational risk through this newly created position. You will have a commitment to providing safe and high quality services for our service users. You will work closely with our CEO to ensure compliance, safety, quality and risk management practices are delivered and embedded within the organisation.

In return, you will be provided with a flexible working environment including scope for working from home; access to Salary Packaging benefits; and be a part of a highly supportive and skilled team where you will have the opportunity to make a significant contribution and impact to the community and organisation.

Detour House Inc supports service users from a range of backgrounds and is seeking experienced staff who reflect the cultural diversity of our clients. People from diverse backgrounds are encouraged to apply, including Aboriginal and Torres Strait Islander people and people from culturally and linguistically diverse backgrounds.

Please note: Due to the complex nature of its female clients, TGR only employs female staff and is exempted under the NSW Anti-Discrimination Act 1977.

Essential Criteria:

• Tertiary qualifications in business management, social work or another relevant discipline, or over 5 years’ relevant experience
• Experience developing organisational policies and procedures, with strong attention to detail
• Demonstrated ability to effectively identify, manage and mitigate organisational risk
• Skill, training and experience in managing workplace health and safety
• Knowledge and understanding of the not-for-profit sector, its operations, and relevant legislative and compliance considerations
• Highly developed planning and organisational skills, including the ability to clearly identify objectives and priorities; anticipate barriers and risks, and find solutions

Desirable:

• Experience in supporting organisations to achieve third party verified accreditation or certification; ideally the Australian Service Excellence Standards
• Demonstrated capability in financial management, budgeting, reporting, and control, ideally encompassing experience in annual budget process, management accounting and financial reporting
• Proven experience and skills in office management
• Skill and experience in data analysis and outcomes measurement
• Experience working in community service settings, ideally in youth, housing, and / or alcohol and other drug treatment service settings

COMPLIANCE REQUIREMENTS

• Working with Children and National Criminal History Record checks (or willingness to obtain these prior to commencement)
• Full COVID-19 vaccination status and willingness to maintain full vaccination against ATAGI’s booster vaccination schedule recommendations
• First Aid Certificate

For enquiries, please contact [email protected] using the subject line: Operations Manager enquiry via EthicalJobs.

A position description is attached.