• Industry leading non-profit RTO 
• Opportunity to work with people and dogs
• Work from home

This position has a focus on meeting and exceeding customer expectations in our small and ambitious Delta Institute RTO. It will strive to support our students and graduate members to ultimately achieve excellent education and training outcomes for them.

It’s responsible for the co-ordination of customer service and communication throughout the life cycle of students and graduate members.

Location: Work from home, ideally Sydney based, with a willingness to meet regularly in person.

Hours: Full time 37.5 hours/week

Remuneration: $ 65,331pa + superannuation + opportunity to salary sacrifice

Key responsibilities:

• Be the first point of contact for the Delta Institute – phone/email/social media
• Student and graduate member customer services
• Waitlist/pipeline co-ordination including:
  • Convert enquiries to enrolments
  • Conduct Pre-Training reviews
  • Convert students to graduate memberships
• Marketing co-ordination
• Organise and attend student information and support sessions
• Maintaining up-to-date student records
• Communication co-ordination including:
  • Stakeholder communication
  • Trainer/Assessor communication
  • Event and project communication
• Assist in organising and attend face to face workshops and training
• Student and member co-ordination at events
• Assist in compliance administration
• Support the Academic and Operations Co-ordinator as needed

ABOUT YOU

You have a genuine interest and passion for quality customer service and thrive supporting others.

Communication is your strength and enables you to engage with people at all levels. Importantly, you are a team player, calm under pressure, and can prioritise your own workload.

You focus on solutions and enjoy using your persistence and resilience to meet customer’s needs in a demanding environment. You have the ability be flexible and can adapt quickly to change.

You thrive working in small teams, with a positive can-do culture.

And obviously, a love of dogs is a must!

Requirements:

• Demonstrated RTO experience working as a Student Support or equivalent position.
• Working knowledge of aXcelerate or similar SMS.
• Excellent verbal communication skills.
• Excellent written LLN communications skills.
• Intermediate or advanced computer skills including Microsoft 365.
• Excellent time management.
• Strong attention to detail.
• Willingness to work evenings and weekends as required.

ABOUT THE ORGANISATION

Delta Institute is the training division of Delta Therapy Dogs, a national non-profit organisation with a purpose of helping animals bring joy to people. Our charity delivers several programs around Australia including Delta Therapy Dogs, Paws the Pressure, Dog Safe, and Classroom Canines.

Delta Institute is a registered training organisation (RTO) with a philosophy of promoting evidence-based, positive reinforcement training methods, and currently delivers the Certificate IV in Animal Behaviour and Training. The Institute also has a graduate membership program for professional dog trainers.

Our values include living a culture that has integrity, is purpose-focused, accountable, and supportive.

To read more visit: www.deltainstitute.edu.au.

FOR MORE INFORMATION

If you would like to discuss the role, please contact:

Robyn Paikin

RTO Operations & Compliance Manager

Delta Institute

T: 02 9797 7922

E: [email protected] using the subject line: RTO Customer Services Coordinator - Remote / Work from Home enquiry via EthicalJobs.