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Customer Bookings Officer - Parramatta / Brisbane

Deaf Connect
  • Job Type: Interpreting
  • Hours: Full time
  • Location: QLD, NSW
  • Pay: $33.22 p/hour + salary packaging + super
  • Permanent, Full-time position in QLD and NSW available – flexible work from home and office.  
  • Fantastic salary packaging opportunities (increased take home pay) 
  • Supportive and Inclusive Team Environment working for leading NFP organisation 
  • Roles available within our teams based in Parramatta, NSW & Brisbane, QLD 

Deaf Connect is the largest, whole-of-life service provider and social impact organisation for Deaf, deafblind and hard of hearing Australians. We stand with the Deaf community to build capacity and influence social change while paying respect to history, culture and language. 

Our organisational values of Heart, Courage, and Discovery stand with the Deaf community to build capacity and influence social change while paying respect to history, culture, and language.  

We offer an attractive benefits program including:   

  • Salary packaging, enabling you to make huge savings on tax and maximise your pay   
  • Flexibility regarding working arrangements  
  • Discount membership to gyms and facilities throughout Australia   
  • Free annual flu vaccinations   
  • Free comprehensive online learning portal  
  • Free financial wellness support through our default super fund  

About The Role

Deaf Connect is looking for Customer Bookings Officers provide high quality customer service and interpreter booking services. As a Customer Bookings Officer you will be responsible for high quality customer service with the focus of delivering information access to Deaf, Deafblind and Hard of Hearing people.   

The role is fast paced whereby you will following established processes ensuring timely and accurate administration and allocation of interpreter bookings is achieved. If you are passionate about delivering high quality customer service and have great communication skills we would encourage you to apply! 

Main responsibilities of the role include: 

  • Allocate interpreter requests to permanent and casual interpreters 
  • Liaise and negotiate with customers as to the timing of appointments 
  • Provide advice, education and instruction on interpreter booking procedures to new clients 
  • Answer and respond to all phone calls, emails and online requests in a professional and timely manner 

About You

In your application, let us know if you have these key skills and experience: 

  • Demonstrated highly developed administrative, organisational and time management skills 
  • Highly developed engagement and communication skills which demonstrate an ability to liaise with staff and customers 
  • Proven ability to meet targets and deadlines and juggle competing priorities 
  • Ability to develop and enhance partnerships with multiple stakeholders 
  • Ability to work autonomously 
  • Positive and flexible attitude. 

You should also let us know if you have these other great skills: 

  • Knowledge of the Deaf community, language and culture  
  • Experience or knowledge in the organisation and the interpreting industry  
  • Auslan skills. 

Apply now! We may be reviewing applications prior to the close date.

To apply you must submit the following:  

  • Either a Cover Letter or a link to your Auslan video recording outlining how your skills and experience meet the position requirements as outlined in the position description (no more than 1.5 pages or 5 min Auslan video recording)     
  • An up-to-date resume including your name, contact details, employment history and qualifications.  

Please submit via the Apply Now link.

 If you have further questions about the role, you can contact our friendly People and Culture team on [email protected] using the subject line: Customer Bookings Officer - Parramatta / Brisbane enquiry via EthicalJobs.

Deaf Connect is an equal opportunity employer. The successful candidate will require a NDIS WC and Blue Card prior to commencement.   

How to apply

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