The Homelessness Outreach Support Team (HOST) is looking for staff who are passionate and committed to making a difference to people who are experiencing homelessness out in the street.

• Industry leading training with ongoing career development and support
• Generous leave entitlements including flex leave
• Diverse and inclusive organisation
• Temporary roles up to 30 June 2022
• Location: Strawberry Hills
• Clerk Grade 5/6 Salary ($87,493 pa - $96,540 pa), plus employer’s contribution to superannuation and annual leave loading

Agency overview

The Department of Communities and Justice (DCJ) is the lead agency under the Stronger Communities Cluster. DCJ works to enable everyone's right to access justice and help for families through early intervention and inclusion, with benefits for the whole community. Stronger Communities is focussed on achieving safe, just, inclusive and resilient communities by providing services that are effective and responsive to community needs. 

HOST is the Sydney, South Eastern Sydney and Northern Sydney District’s specialist homelessness response team, providing housing assistance and support to people experiencing primary homelessness and sleeping rough. It delivers intensive and regular assertive outreach across the District and the inner city of Sydney in partnership with Specialists Homelessness Services (SHS), local Councils, Health and Police. 

HOST is a team of Senior Client Service Officers who undertake assertive outreach patrols to support some of the most vulnerable people in the District. The work undertaken by HOST can be challenging but is incredibly rewarding, and the team is looking to add some superstar staff to their numbers.

There are several temporary full time roles available for a period up to 30 June 2022 in accordance with the Government Sector Employment Act 2013.

About the role 

As a Senior Client Service Officer within HOST you will be delivering assertive outreach services to people experiencing primary homelessness. You will be passionate about making a difference and delivering innovative solutions for people experiencing homelessness or at risk of becoming homeless. You will have a strong customer focus, a commitment to a person-centred approach and demonstrate culturally sensitive client focused outcomes.

HOST undertakes assertive outreach through an approved calendar of activities.  The assertive outreach patrols are conducted between the hours of 6.30am to 7pm and occasional night outreach. Patrols cover the Sydney, South Eastern Sydney and Northern Sydney districts.

Essential requirements of the role 

• Possession of a minimum Provisional 2 NSW Driver’s license (when performing field work you will be provided a vehicle to use to and from your office location)

What we offer

• Training in assertive outreach on the streets
• The opportunity to work for a flagship service in the department
• The opportunity to achieve awesomeness by helping NSW’s most vulnerable
• The opportunity for exposure firsthand to operational responses to the NSW Vanguard Commitment

About you

In addition to meeting the essential requirements, the successful candidate must strongly demonstrate:

• Experience working within a high volume customer focused work environment.
• Experience and the ability to manage relationships across a wide variety of stakeholders.
• Experience in delivering results and meeting KPI’s.
• Flexibility to travel to other office’s to provide support and backup to the district team.

Does this sound like you? Click here to download the role description.

Applying for the role

When applying you will need to: 

Attach a resume (maximum 5 pages) and a cover letter (maximum 3 pages) outlining how you meet the requirements and capabilities of this role as well as providing answers to the 2 pre-screening questions below:

1. Please provide an example of a time when you were required to work independently in the face of conflicting priorities. How did you organise and manage your workload to deliver results within set timeframes? 

1. Please detail your experience in delivering customer services to people with complex needs, from a diverse range of social and cultural backgrounds 

For role enquiries please contact Thuy-Vi Le on 02 8303 6394 or via email at: [email protected] using the subject line: Senior Client Service Officers enquiry via EthicalJobs.

If you experience technical difficulties when submitting your application, please contact our team on (02) 9765 3042.

Appointments are subject to reference checks. Some roles may also require the following checks/ clearances:

• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014

Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

IMPORTANT

• “It is an essential requirement of the role that successful applicants will have had their first dose of the COVID-19 vaccine by 25 October 2021 and their second dose by 17 January 2022.”

To ensure recruitment at the Department of Communities and Justice continues without interruption during the COVID-19 pandemic, some interviews and assessments may be performed using alternative methods. 

This may include video interviewing, telephone interviewing and online assessments. If you are successful following review of your application, you may need to perform assessments and/or interviews via online platforms using a PC, laptop or smart phone. By doing so, we will be adhering to the strict social distancing advice currently in place.

Inclusion and Diversity lies at the heart of how we recruit

We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ, with disability, a culturally and linguistically diverse background, and people of all ages.

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQA+, culturally and linguistically diverse people, carers and other diversity groups. 

If you require an adjustment within the recruitment process, please contact (02) 9765 5504 or via email at [email protected] and advise us of your preferred method of communication.

If you are looking for more information about workplace adjustments at DCJ, please visit our Careers site 

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. 

Thank you for your interest in this role. We look forward to receiving your application.