• Location: Negotiable – Murrumbidgee, Far West & Western NSW
• Employment: Ongoing
• Salary: $67,975 - $73,901 plus super and loading

This is a targeted recruitment, while all applicants are welcome, preference will be given to candidates who meet the established standards of the role and are of Aboriginal and/or Torres Strait islander descent. The Department acknowledges lived experience contributes a perspective critical to the success of this role.

Your role

You will deliver high quality frontline service in the busy Murrumbidgee, Far West & Western NSW Cultural Connections Team. You will be client focused and invested in providing the best customer service to our clients.

You will also be responsible for a number administrative tasks to support service delivery for Cultural Connections Team.

What you’ll do

As part of the Cultural Connections Team, you will attend to Community Services Centre (CSC’s) staff & customer enquires both on email and on the phone.  You will assist management & caseworkers with minute taking during meetings, book appointments for visits and other meetings and travel booking requirements for staff. You will also be required to update established tracking sheets, and monitoring oversight of the CCT mailbox. As the CCT provides support across Murrumbidgee, Far West & Western NSW District you will be required to travel.

What we’re looking for

• Customer service experience face to face and over the phone
• Must hold a current Australian Drivers Licence and be willing to travel
• A  current WWCC clearance before starting in the role if successful
• An understanding of Aboriginal culture and communities across Murrumbidgee, Far West & Western NSW
• Ability to organise work and prioritise in a busy work environment
• Proficient in Word, Excel and Outlook

Download the role description.

We do work that really matters 

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Are you ready to join us? 

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) outlining how you meet the requirements of the role.

Got a question?

If you’ve got a question about applying or require an adjustment in the recruitment process, please, call Ghislaine Abel on 97653313 or via email [email protected].

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Cecily Lyons  (Manager Client Services ) at [email protected] using the subject line: Customer Service Officer - Far West / Western NSW enquiry via EthicalJobs or phone 0408 836 835.

Inclusion and Diversity lie at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site. 

Other Information

A Talent Pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Due to the Covid-19 Pandemic some interviews and assessments may be performed using alternative methods. For more information visit Our Process.  

Thank you for your interest in this role. We look forward to receiving your application.