Help to prepare the Supported and Connected Living Department’s business systems for the Commonwealth’s Aged Care Reforms through a program of digital transformation and innovation. Contribute to solutions to service improvements, projects and initiatives that improve customer and employee experiences.

• Permanent, Full time
• Salary circa $95,140.24 + super
• Convenient Preston location, close to public transport
• Flexible work arrangements considered

At Darebin, diversity, equity, and inclusion are at the core of how we work. Our commitment to these values is unwavering, they are central to our mission, to our impact and to help us better serve our community. We know that having varied perspectives and lived experiences helps generate better ideas to enable a diverse, inclusive and connected community.

Darebin encourages applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples and people of colour. We value people of all abilities and diversity of culture, faith, gender identity and sexual orientation. We welcome unique contributions and perspectives of all people to ensure our workforce is representative of the communities we work with and live in.

About Darebin City Council

Located in Melbourne’s northern suburbs, Darebin City Council is home to one of the largest, most diverse communities in terms of culture, language, religion, socio-economic background, occupation, and housing needs. The city has one of the largest populations of Aboriginal and Torres Strait Islander residents in metropolitan Melbourne. Our Vision is for a community that works together to advance community life.

About the Role

The Digital Transformation and Innovation Officer will be accountable for Carelink+ system administrative tasks, including production and non-production environments, functionality, security, data governance, and system integrations.

Responsible for providing solutions to service improvements, projects and initiatives that improve customer and employee experiences, the role will be instrumental in preparing the Supported and Connected Living Department’s business systems for the Commonwealth’s Aged Care Reforms through a program of digital transformation and innovation. The incumbent will support the department to achieve operational efficiencies, meet the changing needs of our clients and gain business insights through operating with the right technology to deliver good quality services.

The role will provide leadership to the Carelink Service Desk Officer who carries out the day-to-day Carelink+ system support requirements to all levels of staff and completes external reporting requirements.

Skills & Experience

• A tertiary qualification in Community Services (or related discipline) with extensive experience in the development and implementation of information services, corporate systems, and applications OR
• A tertiary qualification in Information Technology (or related discipline) with extensive experience working in Community Services
• Experience in supporting, maintaining, and developing business systems and reporting relevant to a Client Management System (Carelink preferred)
• Experience with application support, system testing and current active knowledge of relevant business systems
• Working knowledge of emerging issues and trends within aged and disability services, and practices to meet and improve customer experience

Culture

As a progressive leader in Local Government, Darebin City Council is passionate about social inclusion, sustainability, engagement and service excellence. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of the community we serve. We are committed to upholding a positive and supportive work environment that values the contribution of all employees and treats all employees with dignity and respect.

Benefits

We offer a range of benefits to our employees including opportunities for personal and professional development, flexible work practices, Employee Assistance Program, recognition and reward program - Appreciate Great and a variety of generous paid and unpaid leave options.

How to Apply

If this sounds like the right opportunity for you, please click "Apply Now" and submit your application including a resume and responses to the Key Selection Criteria in the Position Description within your cover letter. We’re also happy to adjust our recruitment process to support your accessibility needs.

Contact Zoe Howard, Research Development Lead on 0425 337 391 for a confidential discussion.

Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough ‘Safety Screening’ processes apply. To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards. All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment. Council requires all employees to be fully vaccinated against COVID-19 as outlined in the Staff Covid-19 Vaccination Policy.

A position description is attached.