About Community Refugee Sponsorship Australia (CRSA)

CRSA is an Australian charity working to develop and deliver new programs that enable everyday Australians to play a practical and empowered role in welcoming and supporting refugee newcomers, inspired by Canada’s successful community sponsorship program and other similar programs now operating in countries around the world.

In addition to leading in research and advocacy on this topic, CRSA has been coordinating the efforts of a range of stakeholders involved in the national ‘Group Mentorship Program’ (GMP) since early 2020, which mobilises and trains groups of volunteers around the country to provide holistic wrap-around support to newly arrived refugee households.

In 2022 CRSA will be partnering with the federal government in 2022 to design the recently-announced ‘Community Refugee Integration and Settlement Pilot’ (CRISP) program. In the future CRSA will work to support the implementation of the CRISP while also continuing to coordinate the GMP.

Program Manager Role

The purpose of this newly-created role is to refine and manage the CRSA’s programs, working closely with CRSA’s current CEO, Community Development team and Operations Manager.

Reporting to the CEO and working closely with all other members of the CRSA team, the Program Manager will be responsible for:

• Working collaboratively with the CEO and Community Development team on strategy and planning for CRSA’s 2022/23 programs
• Leading in the documentation and development of CRSA’s programs, related tools and resources (information resources, promotional materials, application forms, website content and data collection tools)
• Leading in planning and project management of program rollout including budgeting, project timelines/workflow, setting KPIs, defining key program metrics and data points, helping to refine program tools and resources
• Working with the Community Development team in the development and delivery of training programs and other learning tools, including e-learning resources and community forums
• Working with other members of the CRSA team and external advisors in the development of promotional strategies and resources
• Working with the Operations Manager and IT support in the development and ongoing improvement of internal systems to support the efficient and effective implementation of the program (including IT systems)
• Receiving and assessing applications from community groups seeking to be involved in CRSA’s programs and overseeing the administrative elements of ‘onboarding’ community volunteers and related organisations into the program, with support from the Community Development team
• Engaging with senior external stakeholders from other organisations and government to support their involvement in CRSA’s programs
• Analysing program data and other feedback for the purposes of reporting to donors and government and ensuring ongoing program improvement
• Leading in implementing program improvement in conjunction with the Community Development Team
• Preparing regular progress reports for the CEO, board and funders with respect to the implementation of CRSA’s programs.

Selection Criteria

To be successful in this role you will have well-developed interpersonal skills and be able to demonstrate previous experience developing and managing programs. Strong organisational skills and the ability to work independently and as part of a team, along with the proven ability to work to project deadlines will be required. Tertiary qualifications in a relevant management discipline is essential. Online platforms experience would be highly desirable.

Essential characteristics for our ideal candidate:

• Tertiary qualifications in a relevant management discipline
• Experience and well developed skills in program/project management
• Experience and skill in strategy development
• Experience and skill in program evaluation and reporting
• Previous experience developing, documenting and managing programs
• Ability to monitor program success and implement continuous improvements
• Excellent verbal and written communication skills
• Strong interpersonal-skills and demonstrated ability to work well in a close-knit team
• Strong organisational and time management skills, ability to prioritise and meet deadlines
• Experience managing a program including managing budgets, timelines and monthly reporting obligations
• Flexible and adaptable approach to work
• Strong attention to detail and excellent problem solving skills
• Ability to work effectively independently, and as part of team based in different locations

Experience working in migrant services or the social service sector would be an advantage but is not essential.

Candidates from refugee backgrounds who meet the above criteria are strongly encouraged to apply.

Other details about the role

• Full-time position with 2 year contract position with potential for extension in the future
• Start date: January or February 2022
• Work from CRSA’s Sydney or Melbourne office with remote work also a possibility for the right candidate.
• Remuneration in accordance with the Social,Community,Home Care and Disability Services Industry Award 2010
• Travel interstate and to regional areas may be required (subject to COVID-19 restrictions)
• Some evening and weekend work may be required

How to Apply

Click the "Apply Now" button and follow the application instructions.

A position description is attached.