Crossway LifeCare is a community transformation organisation with a vision to see people in tough places flourish emotionally, socially, economically and spiritually. We care deeply for the marginalised in society and aim to see lives transformed through holistic and integrated services.

The COACH Mentoring Coordinator is responsible for supporting the delivery of the COACH Network Refugee Employment Project, based in South-Eastern Melbourne. This project aims to support refugee participants in finding ongoing and meaningful employment.

This role is part-time for three days per week to 30 June 2026.

Location: South Eastern Melbourne.

Crossway LifeCare is seeking a COACH Mentoring Coordinator who will be responsible for coordinating, running and sustaining the Refugee COACH mentoring program. Refugees in this program will participate in a job readiness program and/or mentoring program. The Coordinator is responsible for participant intake, mentor recruitment, training and screening, mentor-participant matching, overseeing and supporting those relationships as well as documenting the outcomes of the program.

A key component of this role is to collaborate with and create partnerships with other local churches from which to recruit mentors to the COACH program.

Ideally the person applying for this role will have the following skills, experiences and abilities:

• Child Protection Legislation
• Case Management Principles or Youth Work Principles
• Experience in providing effective case management to clients from a refugee background
• Broad knowledge of community sector including support options and referral pathways
• Well developed written and oral communication skills including the ability to handle challenging conversations and work collaboratively with a range of people
• Capacity to train volunteer mentors and facilitate group discussion to promote learning
• Ability to manage own case load and work independently while also working as part of a broader team, coordinating activities with other coordinators
• Time management skills and ability to balance multiple tasks and priorities
• Demonstrated ability to apply judgement, flexibility, responsiveness and initiative in the delivery of services to people with multiple and complex needs
• Working knowledge of Microsoft Office applications and database systems

Attributes / Qualities:

• Committed to the mission, vision and values of Crossway LifeCare and COACH
• Ability to engage with people from diverse backgrounds in a non-judgmental and respectful manner
• Ability to provide support under pressure, including problem solving
• Capacity to be flexible with working hours including some evening and weekend events

Please contact Charmaine Vis at [email protected] for the full Position Description, using the subject line: COACH Network Mentoring Coordinator enquiry via EthicalJobs.